Customer Relations Executive
Talent Connect
Laichikok, Kowloon
5天前

The role will involve :

  • Handle day-to-day membership services related enquiries by email / letter / fax
  • Support team members to handle complex and critical enquiries
  • Identify customers’ needs accurately and resolve effectively
  • Address and respond to customers feedback in an effective and tactful manner by written communication
  • Work closely with Manager to coach team members in customer services techniques and problem solving skills
  • Requirements :

  • Degree Holder
  • Minimum 2 years experience, preferably in airline / travel industry
  • Native English is a must
  • Solid customer service experience, experience in managing high-end customers or loyalty services is a definite advantage
  • Strong business communication and writing skills
  • Excellent written communication skills with strong proficiency in English
  • Good analytical skills and ability in handling complex enquiries independently
  • Knowledge of customer service principles, assertive and results-oriented towards customer service delivery
  • Detailed-minded, proactive and able to work under pressure
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