Sales Management Officer - Hang Seng Bank
HSBC Group
Hong Kong, China


A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-

in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Sales Management Officer, Sales Section

Channels Management - Customer Contact Centre

Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years.

Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.

We are currently seeking high caliber professionals to join our Sales Management Section as Sales Management Officer .

Principal responsibilities

  • Support day-to-day Sales Management operations for customer contact centre
  • Develop and prepare sales management and sales performance tracking reports
  • Provide maintenance support on sales knowledge centre
  • Perform checking on telesales activities
  • Assist in sales administrative works, e.g. staff record maintenance, implement staff motivation initiatives etc.
  • Requirements :

  • University degree or Diploma in business disciplines or related disciplines
  • Minimum 1 year of banking experience with good understanding of bank products and services
  • Be proactive, vigilant and paying attentions to details
  • A team player with good communications skills
  • Good knowledge of application software including MS Excel and PowerPoint
  • Proficiency in both English and Chinese, with fluency in Putonghua is an advantage
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
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