Online Operation Manager, Cross Border
Estee Lauder Companies
Yau Tsim Mong, Hong Kong, SAR of China, China

Overview As a key contributor driving excellence and growth for our newly set up Cross Border business, you will be responsible for navigating our online brand platforms’ growth, managing operation excellence, collaborating with external and internal business stakeholders to boost marketing effectiveness and accelerate brand growth.

What You Will Achieve As part of our dynamic team, you will :

  • Lead online platform operation strategy, plan and manage execution from merchandising, activity planning, customer servicing to logistic delivery
  • Own the online stores net sales and target
  • Monitor third party vendor’s daily operation to ensure achievement of brand equity and business performance
  • Strengthen relationships with third party vendors on operation excellence
  • Perform ongoing analysis on KPI metrics including site performance, classification and key item sales, site traffic, conversion rate, email database growth and behavior, to create maximum synergies between promotional and marketing campaigns
  • What You Will Need

  • Agile, result-focused, collaborative and consumer-obsessed
  • Ability to multitask with experience working in matrix organization
  • Creative with an entrepreneurship spirit
  • Proficient in mandarin and marketplaces such as Tmall,
  • Why Join Us We provide market-competitive packages and trainings to our staff to ensure they are well-rewarded with room to excel in their career :

  • Opportunities to learn and lead : we provide on-the-job trainings to ensure employees are equipped with the most up-to-date skillsets and knowledge
  • Career Development : we work with you to advance your career through short-term assignments, relocations and new experiences.
  • Work-life balance as a priority : we offer benefits and implement policies to help employees balance their personal and professional priorities, including flexible working hours, enhanced parental leave, pension and product discounts.
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