Who we're looking for
WeLab is looking for an Account Operations Officer to join the team!
What you will be doing
Support account opening process to ensure the compliance with internal policies and regulatory requirements
Conduct periodic review on SDD and EDD cases and provide resolution and follow up action on exceptional items
Assist to update the operational guidelines and manuals in accordance with legal, regulatory and internal requirements
Participate in projects on new process / service development, automation of new process and system enhancement / UAT to improve operational efficiency
Participate in ad-hoc tasks as assigned
About you :
You're a go-getter with mad juggling skills (or multiple hats) who can thrive in a fast-paced, agile environment
You have a strong thirst for knowledge and are driven to find solutions that don't exist yet
You are comfortable with ambiguity and extremely resourceful (in your past life you could've been a detective)
You always find a way to get things done without sacrificing the quality of your work, integrity and values. No task is off limits for you.
You are humble and prioritize the success of the team over your own with an eagerness to help those around you
You don't shy away from challenges and have the ability to bounce back from setbacks
What is required and what we’re looking for
Associate Degree / Diploma or above
Minimum 3 years’ experience in banking payment operations and account opening including AML, KYC, transaction monitoring, etc.
Sound knowledge of HKMA regulatory requirements
Organized, responsible and with a drive for excellence
Good command of verbal and written English and Chinese
Less experience candidate will be considered as Assistant
What we offer
Competitive salary
Learning and development stipend, because we value lifelong learning and believe the best way to invest in our employees is to encourage them to continue to learn
Work hard and laugh lots (chicken wings and french toast, etc.) with a high-performing, fun and diverse team
Happiness Dollars for spending on anything that makes you happy
Coffee stipend
Conveniently located office surrounded by diverse and delicious lunch options
Lively office with gaming consoles and a ping pong table
Fun extracurricular activities with your colleagues like hiking, yoga, badminton, wine tasting, dragon boat racing, rock climbing, etc.
Employee referral bonuses 
