E2E Onboarding Coordinator, FI
BNP Paribas
Hong Kong, Hong Kong, HK

In Asia Pacific, BNP Paribas is one of the best-positioned international financial institutions with an uninterrupted presence since 1860.

Currently with over 17,000 employees* and a presence in 13 markets, BNP Paribas provides corporates, institutional and private investors with product and service solutions tailored to their specific needs.

It offers a wide range of financial services covering corporate & institutional banking, wealth management, asset management, insurance, as well as retail banking and consumer financing through strategic partnerships.

Worldwide, BNP Paribas has a presence in 73 markets with more than 196,000 employees. It has key positions in its three main activities : Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises : corporate clients and institutional investors.

Asia Pacific is a key strategic region for BNP Paribas and it continues to develop its franchise in the region.

BNP Paribas offers you an exciting career in an international business environment that is fast-paced, diverse and focuses on creating high-value relationships with our clients.

We offer competitive salary and benefits, as well as a working environment where you’re valued as part of the team.

  • excluding partnerships
  • https : / / careers.apac.bnpparibas /

    Position Purpose

    The E2E Onboarding Coordinator is a newly created position within ITO with a primary focus to oversee the client onboarding journey, act as the point of contact for any onboarding related matters, and to coordinate all internal processes with involved teams and departments.

    E2E Onboarding Coordinator Objectives :

  • Orchestrate the full client onboarding process, including the deployment and monitoring of each internal teams’ SLA
  • Ensure efficient client E2E onboarding experiences and enable clients to trade within the agreed timeframe
  • Act as the point of contact for client on all onboarding related matters (such as, document collection, client queries, account set up, and pre / post trade issue resolution)
  • Act as a correspondent between the client, business, and internal functions
  • Responsibilities

    Direct Responsibilities

    Orchestrate full onboarding process

  • Understand the purpose of each client onboarding request from RM (i.e. type of product, activities, transaction structure, etc.)
  • Define the onboarding specification (i.e. how the client should be setup in BNPP, the KYC requirement, Regulatory requirement, Legal & Credit requirement)
  • Taking in the business priority preferences, manage the transversal onboarding pipeline based on the capacity of all involved departments (KYC, Legal, Credit, Compliance)
  • Deliver Onboarding Induction to client, including BNPP contact details and the list of document required from client (covering KYC requirement, Regulatory requirement, Legal & Credit requirement)
  • Coordinate all operations / connectivity setup (i.e. MarkitWare, CTM, SSI, e platform, etc.)
  • Ensure client receive the highest standard onboarding experience

  • The dedicated correspondent between client, business, and internal functions (SPOC)
  • Handhold the client throughout the onboarding journey
  • Collection of all required onboarding documentation from clients
  • Effectively communicate the onboarding status to clients and internal stakeholders
  • Empowered to oversee the element of operational level agreement internally
  • Pre-empt onboarding process for any blocks and / or add-on work, and escalate as necessary
  • Handle onboarding related inquiry quickly and professionally to reduce any delay and / or loss of business
  • Efficient & effective coordination with all internal teams

  • Ensure client needs are known and understood by all teams involved, such as Data Officer, Legal, Credit, Electronic Platform support, Operations, etc.
  • Oversee internal functions involved with the onboarding process and ensure defined KPIs are met
  • Coordinate prioritization of multi-site and cross-border onboarding and related matters amongst E2E Coordinator teams around the globe
  • Maintain and report information on onboarding services and quality provided to clients

  • Contribute to pipeline management and status tracker
  • Continually seek ways to improve the end-to-end process and journey by leveraging on client feedback
  • Contributing Responsibilities

  • Contribute to the Permanent Control framework
  • Contribute to good quality client data
  • Ability to interpret and articulate the guidelines provided by the Group Policies and Procedures to govern the KYC / AML onboarding process
  • Technical and Behavioral Competencies / Specific Qualifications

  • Minimum two years of experience in any of the following areas preferred : Client Onboarding, KYC / AML new account onboarding, Recertification / QDD specialist, KYC Advisory, Compliance, Financial Markets Regulator
  • General understanding of relevant legal agreements (ISDA / CSA, GMRA, MSFTA, Side Letters, NDA’s, ETSA, Options Agreements etc.) is a plus
  • Able to work independently and to work collaboratively across functions and regions
  • Highly motivated to enhance client experiences
  • Demonstrates strong communication skills (face-to-face, verbal, and written)
  • Able to organize, evaluate and assess information in order to make recommendations and to escalate when necessary
  • Excellent interpersonal skills
  • Self-motivated and attentive in ensuring quality
  • Able to work under pressure and tight deadlines
  • Demonstrates effective organization and time management skills
  • Excellent analytical and problem solving skills (Project management experience is a plus)
  • Fluent in English (Chinese Mandarin, French, or any other Asian language is a plus)
  • Able to suggest and implement innovative solutions to existing and future issues
  • Proficient with Microsoft Excel and PowerPoint
  • History of achievements in similar previous roles
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