Call Center Officer
Hong Kong

What We'll Bring :

Technology and analytics are at the heart of TransUnion. We provide solutions to approximately 45,000 businesses and maintains credit histories on approximately 550 million consumers and businesses worldwide.

We are the first credit reporting agency providing consumer credit rating services to its financial institutions in Hong Kong.

TransUnion plays an essential role in the financial ecosystem working directly with the leading banks, money lenders and insurers as well as regulators in the market.

Backed by our strong global presence in over 30 countries, we are committed to FinTech and RegTech advancement through our leading solutions in analytics and consulting, credit analysis, fraud, portfolio management and customer acquisition.

In an era where data and technology enable people and companies to move at lightning speed, trust has never been more important in empowering businesses to take faster and informed actions.

TransUnion is able to build that trust between financial institutions and consumers, founding a promising future in the post pandemic-era to further grow as Hong Kong’s leading credit reporting agency and FinTech solutions provider.

  • We do this by having an accurate and comprehensive picture of each person. This picture is grounded in our global legacy as a credit reference agency which enables us to tap into both credit and public record data;
  • our data fusion methodology that helps us link, match and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world.

    At TransUnion, we are creating an environment where everyone can think creatively. Where you can make a difference and pursue your passion.

    If you want to make a positive impact and support Hong Kong’s continued development as the preeminent regional financial hub, we can help you achieve that goal in an inclusive, dynamic and collaborative environment where the well-being of our people and our commitment to building talents for future needs are our top priorities.

    TransUnion is a global organization listed on the New York Stock Exchange (NYSE : TRU).

    What You'll Bring :

  • HKCEE / HKDSE (with at least passes in Chines and English at Grade E / Level 2 / Attained or above)
  • At least 1 year of consumer service experience
  • Previous experience in call centre / credit card / loans related position would be an advantage.
  • Excellent communication and telephone manner
  • Proficiency in spoken English, Chinese and Putonghua
  • Good knowledge in MS office
  • Able to work in fast-paced energy, flexible and able to work under pressure.
  • Impact You'll Make :

  • Handle incoming and outgoing calls and emails to assist consumer with their credit information related enquiries
  • Handle consumer feedback and complaint, able to deescalate the situation with professional and proper service manner
  • Provide premier service to our consumers and help resolve their queries at first contact where possible
  • Understand our customers’ needs and offer relevant products, services and solutions
  • Perform consumer account data maintenance
  • Provide administration support to the team as assigned
  • Strong Customer centric service attitude, analytical, and creative problem-solving skills are required
  • High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
  • Ensure all activities are in compliance with the requirement of the Bank and regulatory authorities
  • TransUnion Job Title

    Rep II, Consumer Operations Support


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