Collection Officer - Virtual Banking
Hong Kong HK, HK

Collection Officer - Virtual Banking

Your role :

Perform dunning calls and demand letters to arrange delinquency account balances and minimize credit losses.

Monitor customer payment’s behaviour, offer assistance and solutions to customers having financial difficulties through negotiation and settlement

Perform day-to-day operations by providing clerical support

Liaise with different internal parties in resolving disputes and outstanding accounts

Contribute to formulate credit policy and related credit system development

Assist manager to ensure good control mechanisms are in place and to ensure satisfactory audit clearance and operational assurance

Handle other credit control issues and ad hoc assignments

To Succeed in this role :

Diploma Holder or above in Business Administration, Accounting, Finance or related discipline

Minimum 2 years' work experience in credit management / debt collections operations

Good command of spoken and written English and Chinese

Proactive, outgoing, enthusiastic and sensitive to market / economic environment

Analytical and self-motivated in problem-solving

Can work under pressure

Excellent interpersonal and negotiation skills

Proficient MacOS applications

Customer service experience is a plus

Please click "Apply Now" to submit an application.


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