Guest Service Officer (6-month Internship) - Somerset Victoria Park
The Ascott Limited (Hong Kong)
Causeway Bay/Wan Chai,  Hong Kong
source : AHC Corporation Ltd

Company Description :

The Ascott Limited, a wholly owned subsidiary of CapitaLand Limited, pioneered Asia Pacific's first international-class serviced residence with the opening of The Ascott Singapore in 1984.

It has grown to be one of the leading international serviced residence owner-operators. It has over 43,000 operating serviced residence units in key cities of the Americas, Asia Pacific, Europe and the Middle East, as well as over 26,000 units which are under development, making a total of more than 70,000 units in over 500 properties.

The company's brands include Ascott, Citadines and Somerset, Quest, The Crest Collection and lyf. Its portfolio spans more than 120 cities across over 30 countries.

Job Description :

We are searching for high-caliber candidates to fulfill the captioned job opening.

Job Details : Job Description :

Job Description :

  • Responsible for all daily front office activities.
  • Major Responsibility

  • Daily check in, check-out, reservation and reception work.
  • Ensure correct handling of billing and administrative work, including the review and report archiving.
  • Reflect good professional image of companies and individuals in daily work and keep a good communication and coordination with partner of property.
  • Proper and timely handing of customer requirements, inquiries and complaints. If necessary, promptly report to their superiors.
  • Liaise with the department team to achieve daily tasks.
  • Any other tasks assigned by supervisor.
  • Candidate with more experience, will consider as Senior Guest Service Officer Requirements :
  • 2 years’ relevant experience in hotel / serviced apartment; or new graduates made be considered
  • Good command of both spoken and written Cantonese, English and Mandarin;
  • Presentable, service oriented with excellent interpersonal skill;
  • Responsible, self-motivated and team player
  • All information provided by applicants will be treated as confidential and will be used for recruitment purpose only.

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