Manager, Pension Operations
Hong Kong, HK

Job Description

Deliver One-stop EB Solution and Best-in-Class services to provident funds customers and various distribution channels. Provide professional administrative supports and services to delight customers’ needs and expectation in provident funds scheme administration.

Result Areas

  • Support daily administrative & coordination duties in Group Insurance Administration
  • Issue follow-up letter and billing to group insurance clients
  • Handle daily expense control and claims disbursement work
  • Complete assigned transactions within service turnaround time with good quality
  • Execute relevant control measures including anti-money laundering and quality / performance monitoring for group insurance products
  • Prepare MIS reports for management review
  • Experience & Qualifications

  • University degree holder
  • Around 6-8 years' relevant work experience, preferably in provident funds operations (MPF & ORSO)
  • IA license, MPF license, LOMA qualifications would be an advantage
  • Around 2-3 years’ supervisory experience
  • Knowledge & Skills

  • People oriented with tactful customer service skills and excellent problem-solving abilities
  • Self-motive, well organized and attentive to details.
  • Mature and strong personal drive. Able to work independently and under pressure.
  • Strong interpersonal, communication and collaborative skills to lead the team work.
  • Strong PC skills in MS office, including Word, Excel and PowerPoint
  • Proficient in both English and Chinese, both spoken and written
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