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HSBC Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency.
HOST combines global expertise and technology to help keep us ahead of the competition. We are currently seeking a high caliber professional to join our team as Technical Lead .
Provide in region oversight and holistic management of digital service delivery and operation, mainly for the Hong Kong market but may also require to support other ASP markets when required.
Connect specialists in all related disciplines and experts in Hong Kong and ASP markets to conduct diagnosis and solve cross teams challenges and issues, in particular those specific to markets.
Advise on local and regional trends and practices which are the essential elements to land the global systems to markets.
Ensuring adherence to governance procedures and significant contribution to process improvement.
Considering risk implications in all decisions and activities through a good understanding of business activity, opportunities and threats.
Ensure that problems are managed at peer level, and escalated efficiently with the minimum disruption to the business.
Adopt and share standards, tools, best practices, principles for cost, quality and productivity improvement.
Maintain good exposure and develop knowledge in new techniques, products, services, technologies and standards.
In depth experience of Internet, Mobile and Digital Experience delivery with a working knowledge of agile methodologies.
Strong IT Leadership, managing matrix project teams both regionally and globally, with the ability to work effectively as part of a team or on an individual basis.
Knowledge with domestic trends on the banking product of Cards, or Loans, or Deposit Accounts including Integrated Accounts, and the technology being used in the context of Digital Origination journeys.
Experience in API enabled Digital customer journeys.
Basic understanding on the business processes, operating models in the above banking products.
Usage of tools such as Confluence, Jira, Sonar, Quality Cente.
DevOps processes and experience.
Understanding of lean and agile methods of software delivery and the principles and practices.
Vendor management experience is definitely an advantage.
Great communication, convey your thoughts, ideas and opinions clearly and concisely face to face or virtually to all levels up and down stream.
Availability to undertake the travel required for this role as required.
You’ll achieve more when you join HSBC. Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
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