Customer Service Advisor (Health Insurance)Customer Service Advisor (Health Insurance)
AIA Group Limited
Hong Kong
6天前

Job Summary

Handles customer enquiries and complaints regarding all activities in insurance operation process

Hotline Operation

  • Handles customer enquiries and complaints regarding all activities in insurance policy Operation process such as Underwriting, Policy Owner Service, and Claims (PA approval, case assessment, appointment booking);
  • Reports problems, potential crisis and complaint to supervisor for service improvement.
  • Makes outbound call to customers for follow-up cases;
  • Executes empowerment guidelines;
  • Administrative Works

  • Documents call activities in system
  • Documents follow up items in log sheet or send email to AIAHK Business partners and Panel strategic partners
  • Works closely with AIAHK Business Partners and Panel strategic partners to resolve the complaints and uncertain issues
  • Other responsibilities

  • Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and / or other requirements
  • Job Requirements

  • Secondary education graduate with 4 years working experience
  • Minimum 2-3 years relevant experience in Insurance / Customer Service / hotline service
  • Hands-on experience in customer service
  • Basic insurance knowledge would be definitely an advantage
  • We offer an attractive remuneration package to the successful candidate. Please submit your application by clicking Apply Now for our processing.

    All personal information provided by applicant will be treated in strict confidence and used solely for recruitment purposes.

    The personal information will be used strictly in accordance with AIA’s personal data policies, a copy of which will be provided upon request.

    It is possible that information about the applicant or the applicant’s application will be shared with AIA and its related companies.

    AIA will retain all applications for a period of up to 24 months after which the documents will be destroyed.

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