Handles customer enquiries and complaints regarding all activities in insurance operation process
Handles customer enquiries and complaints regarding all activities in insurance policy Operation process such as Underwriting, Policy Owner Service, and Claims (PA approval, case assessment, appointment booking);
Reports problems, potential crisis and complaint to supervisor for service improvement.
Makes outbound call to customers for follow-up cases;
Executes empowerment guidelines;
Documents call activities in system
Documents follow up items in log sheet or send email to AIAHK Business partners and Panel strategic partners
Works closely with AIAHK Business Partners and Panel strategic partners to resolve the complaints and uncertain issues
Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and / or other requirements
Secondary education graduate with 4 years working experience
Minimum 2-3 years relevant experience in Insurance / Customer Service / hotline service
Hands-on experience in customer service
Basic insurance knowledge would be definitely an advantage
We offer an attractive remuneration package to the successful candidate. Please submit your application by clicking Apply Now for our processing.
All personal information provided by applicant will be treated in strict confidence and used solely for recruitment purposes.
The personal information will be used strictly in accordance with AIA’s personal data policies, a copy of which will be provided upon request.
It is possible that information about the applicant or the applicant’s application will be shared with AIA and its related companies.
AIA will retain all applications for a period of up to 24 months after which the documents will be destroyed.