Retail Sales Executive
The Peninsula Boutique
Hong Kong

Location : Hong Kong

Hong Kong

Reporting to Boutique Manager, you will be responsible for online ordering and supporting boutique operations. Please find the details below :

Key Responsibilities :

  • Handle the full cycle of online ordering and respond to customer online enquiries with Peninsula Service Standard
  • Monitoring online sales platform and ensure sufficient stocks are available
  • Handle customer enquiries and complaints by phone, email or mail etc. in a professional manner
  • Coordinate with retail sales associate to provide excellent customer service especially during peak season
  • Support improving retail operations process and inventory management cycle
  • Prepare sales analysis and inventory reports in regular or ad-hoc basis
  • Prepare for pre-stock take and follow through the stock take procedure
  • Support the inventory control by monitoring inventory level, placing replenishment order with internal departments, voicing out if any risk in inventory etc
  • Be the coordination point among departments and external parties
  • Provide administrative support to the frontline operations including handling quotation / invoice, filing etc
  • Requirements :

  • At least 3 years sales support and / or customer service working experience in Retail
  • Excellent interpersonal skills to serve both internal and external customers
  • Proactive, organized, detail-minded and able to work independently in a fast-paced environment
  • Strong multi-tasking capabilities with the ability to work under pressure in a deadline-driven environment
  • Proficiency in both spoken and written Chinese, English and Mandarin
  • Knowledge of MS Office and Chinese word processing
  • Flexible in working in shift - 9 hours ranged from 8 : 30am to 8pm
  • We are delighted to receive your application for further consideration. Click apply now with your latest CV and salary information.

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  • outline : none !important; Requisition ID : 29243


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