Officer/SO, Client Service Delivery (Call Centre)
Kelly Services Hong Kong Ltd
source : Monster

Job Description :

Our clientis a leading international financial services organization providing insurance, wealth and asset management solutions to individual and corporate Clients.


  • Handle customer enquiries via hotline and walk-in services
  • Conduct various outbound calls with documented protocols
  • Liaise with internal departments, channels and customers on replies to enquiries and required documents
  • Handle complicated complaints from all channels, record the case details, carry out investigation and liaise with relevant parties to obtain information for decision making, propose resolutions / seek approval from senior level as required
  • Handle bilingual written inquiries
  • Support newly joined junior staff on customer service skills, system and daily operations
  • Participate in customer service-related projects and provide recommendations to improve work processes and service level of the team
  • Requirements

  • Diploma or above in any discipline
  • A minimum of 4 years in client service with good knowledge of insurance industry preferred
  • Strong team player with positive attitude
  • Client-centric with good communication and interpersonal skills
  • Detail-minded, multi-tasked and able to work under pressure
  • Good spoken and written English & Chinese (both Cantonese and Mandarin)
  • Good PC skills in MS Office
  • Interested parties please click "Direct Apply"or send your updated CV to jacey siu or please call 2281 0029 for more details.

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