Assistant Manager, Centurion
American Express
Hong Kong, Hong Kong, Hong Kong
6天前

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways.

Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible and we’re proud to back each other every step of the way.

When you join Team Amex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

Here, you’ll learn and grow as we champion your meaningful career journey with programs, benefits, and flexibility to back you personally and professionally.

Every colleague shares in the company’s success.

Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to our customers, communities, and each other every day.

And, we’ll do it with integrity and in an environment where everyone is seen, heard and feels like they truly belong.

Join #TeamAmex and let’s lead the way together.

An exciting opportunity to join American Express International Card Services (ICS) Hong Kong. We are looking for a creative and dynamic individual to manage the Centurion product portfolio and drive profitable business growth.

Key responsibilities :

Develop an understanding of the needs, preferences and spend behavior of customers and craft an effective plan to drive portfolio growth.

Manage end-to-end program development, from idea creation through to campaign execution; including employing effective marketing communication strategy.

Closely monitor portfolio KPIs and performance of marketing programs to ensure business objectives are met as well as optimal use of investment dollars.

Manage marketing and operation budget and identify cost saving opportunities.

Stay connected with competitive activities in the market, especially the evolving lifestyle trends in the affluent space and the changing scene of digital engagement.

Actively propose new ideas via targeted partnerships to drive spend engagement and loyalty.

Partner and collaborate with Centre of Excellence teams in upholding a disciplined approach to product management and with internal key stakeholders across the enterprise.

Qualifications :

Bachelor degree preferably in marketing or business.

6+ years of work experience, preferably in product management or consumer marketing.

Overall intellectual curiosity with a keen interest in affluent and super-premium segments.

Strong analytical and problem solving skills, comfortable working with mass amount of data.

Self-motivated with the ability to work independently, drive and deliver results.

Professional with a positive attitude and a collaborative team player.

Excellent oral and written communications skills and proven ability to influence and persuade across all levels of the organization

A collaborative team player with the ability to deal with change and ambiguity positively

Language proficiency in both English and Chinese (Cantonese) is a must, Mandarin is a plus.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Why American Express?

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways.

Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible and we’re proud to back each other every step of the way.

When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional cus tomer experience every day.

We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture.

Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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