Lead and ensure the smooth and reliable operational commencement of the logistics centre
Formulate the best practices on operational processes, handling facilities deployment and appropriate resources allocation of the logistics centre
Establish, develop and implement standard operating procedures, customised service manuals, specific KPI / SLA
Plan and manage the wide arrange of end-to-end operating activities from documentation, physical processing, information / data records, IT system / applications usage and the coordination with business partners and external stakeholders etc.
Review and determine the operational readiness and conditions
Work closely with business development and solution team to provide necessary details and advice regarding the service feasibility, service level achievability and service delivery options in responding to RFP or service bid
Ensure the highest standard of safety and security measures being achieved and aligned with corporate governance, local legislative requirements and international standards
Conduct regular review and risk assessment process on working practices to identify any unsafe practice areas for quality improvement
Implement performance management and improvement processes that lead to positive and measurable impacts on customer satisfaction, operating efficiency, productivity, and cost optimisation
Collaborate with industrial engineering and automation team to plan, transform, and develop new operational practices and service delivery program
Build and implement the sustainable and respectful service partner relationship management program (identification, selection, collaboration, performance management etc.
with key service providers to continuously enhance service level and optimise the cost
Ensure the appropriate record of all essential service delivery and performance data and figures, then conduct regular analysis to drive quality improvement and unit cost optimisation
Monitor regulations changes and evaluate market conditions in order to create contingency plans and alternative solutions to mitigate interruption
Handle and investigate any irregularities and incidents found during the operation. Ensure prompt report to the direct supervisor.
Recommend and implement preventive and corrective action plans
Ensures effective communications with internal and / or external co-workers and functional stakeholders in related to daily operational matters.
University graduate or equivalent, advanced degree in related field is advantageous
Familiarity with Hong Kong air cargo, air transportation, express or logistics market ecosystem and development, and with global exposure is an advantage.
8+ years of experience in the air cargo, freight forwarding, logistics, or supply chain related background, with a minimum of 3 years’ management level experience in leading team
Proven track record in operational management and warehouse operations, and having experience in global cargo / logistics centre setting up is highly preferred
Innovative mind and willing to face challenge
Analytical with a good judgement
Highly self-motivated and and able to work in a fast-paced, multifaceted environment
Team player, collaborative and customer centricity
Effective people management and planning / organizing skills
Excellent command of spoken and written English, Chinese in Cantonese and Mandarin