Senior Solution Manager
Standard Chartered Bank
Hong Kong, Hong Kong, Asia

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.

This in turn helps us to provide better support to our broad client base. The Role Responsibilities

  • The role will be responsible for handling the Solution Architecture and Design for the ATM Switch, Debit Cards and Payment domain.
  • The job title will be Senior Solution Manager.

  • Will be a technical SPOC for the ATM Switch, Debit Cards and Payment application for HK.
  • Lead and manage the highly competent team and vendor for both Solutioning and project delivery.
  • Build effective relationship and partnership with the business stakeholders to support their technology needs.
  • Review the requirement, impact analysis, gap analysis, high level design, cost estimation, propose timeline, obtain project approval and draft solution architecture / function spec / technical spec document.
  • Be an excellent leader, Subject matter expert on the technical and functional knowledge
  • Good team collaboration, relationships within & outside POD to all levels of the organization Strong influencing, conflict resolution & negotiation skills.
  • Excellent customer service skills that build high levels of customer satisfaction for internal and external customers
  • Regulatory & Business Conduct

  • Display exemplary conduct and live by the Group’s Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
  • This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

  • Lead to achieve the outcomes set out in the Bank’s Conduct Principles : Fair Outcomes for Clients; Effective Financial Markets;
  • Financial Crime Compliance; The Right Environment.

  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
  • Our Ideal Candidate

  • B Tech or BE or MBA grade in Computer Science / Information Systems or related IT Area.
  • Experience : 15+ Years
  • Familiarity with EMV Contact / Contactless, VISA, MasterCard Card Issuing & Acquiring, Scheme compliance requirement
  • Experience with an EFT transaction switching
  • Familiarity on PCI DSS compliance requirement, HSM & Security Module
  • Experience on Switch integration with VISA / Mastercard is mandatory
  • Experience on Google Pay / Samsung Pay / Apple Pay Wallets and QR Code and Emerging payments will be a added Advantage
  • Experience in Web Service integration and API’s
  • Knowledge of end-to-end systems development life cycles (i.e., waterfall, Agile and other modern approaches to software development) and platform migration
  • Excellent in preparing the Solution Architecture document, Functional and technical spec
  • Excellent problem-solving, team, and time management skills.
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