Perform credit servicing calls whilst delivering the first class customer service;
Handle Pre-authorization request and limit override decision to enable spend;
Negotiate, collect and perform credit control on credit risk accounts in adhere with the policy and procedures;
Achieve specific performance targets based on call monitoring scores, effectiveness of outstanding balances collected, and daily volume handled / productivity;
Effectively negotiate with a customer focused mind-set, and discuss alternate payment arrangements and repayment plans for customers in financial difficulty;
Recommend cancellation, or suspend spending privileges where required, and communicate these actions to customers;
Raise recommendation to write-off handling fees, petty balances or penalty charges, when justified or necessary.
Fluent English and Cantonese. Reasonable standard in Mandarin;
Sound analytical skills and have a grow mindset
Good team player with high personal accountability.
Minimum 1 year working experience in Credit, Loan approval, Customer Service will be an advantage.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
ReqID : 19018528
Schedule (Full-Time / Part-Time) : Full-time
Date Posted : Oct 9, 2019, 10 : 39 : 02 PM