Supply Strategy & Operations Manager/ Senior Manager - Wifi, Sim Cards, Telecom Services
Hong Kong, Hong Kong
What you'll do?
Lead Klook's multi-million USD wifi, sim cards & telecom service business globally and grow it into world leader
Drive commercial success, strategic objectives and user experience improvements for the category, which is an integral part of Klook's user acquisition and retention strategy
Conduct market research, spearhead new business models and develop scalable ways to replicate best practices globally
Incubate next generation product lines such as eSim and local data services to shape the industry
Collaborate with regional business development teams to acquire valuable service providers
Lead initiatives and work with regional & cross departmental teams to uplift product performance such as product design, inventory availability & costs, content, cancellation privilege, etc
Develop metrics to track service levels as well as standard operating procedures to improve quality of a large number of service providers
Work with our tech product management team to improve usability of booking processes on Klook's mobile app, website, and other distribution channels
What you'll need?
5 years in the wifi & sim card services, telecom, travel, mobility, ecommerce, or tech startup operations
Track records of growing a multi-million USD business portfolio and successfully driving cross departmental projects are preferred
At least 2 years of team management experience
Fluent spoken and written English. Fluent Chinese is a plus.
Bachelor's degree or above
Eager to work in small team and fast-paced environment
A start-up attitude - highly collaborative with an entrepreneurial, roll-up-your sleeves attitude that's not afraid to work independently when required
Globally-minded and comfortable working with people from different cultural background and in different time zones
What you'll get?
The rare opportunity to be part of building a global travel brand, ensuring its success and evolving it for the future
An environment that values honesty, transparency and respect with awesome co-workers globally
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