Supply Strategy & Operations Manager/ Senior Manager - Wifi, Sim Cards, Telecom Services
Hong Kong, Hong Kong

What you'll do?

  • Lead Klook's multi-million USD wifi, sim cards & telecom service business globally and grow it into world leader
  • Drive commercial success, strategic objectives and user experience improvements for the category, which is an integral part of Klook's user acquisition and retention strategy
  • Conduct market research, spearhead new business models and develop scalable ways to replicate best practices globally
  • Incubate next generation product lines such as eSim and local data services to shape the industry
  • Collaborate with regional business development teams to acquire valuable service providers
  • Lead initiatives and work with regional & cross departmental teams to uplift product performance such as product design, inventory availability & costs, content, cancellation privilege, etc
  • Develop metrics to track service levels as well as standard operating procedures to improve quality of a large number of service providers
  • Work with our tech product management team to improve usability of booking processes on Klook's mobile app, website, and other distribution channels
  • What you'll need?

  • 5 years in the wifi & sim card services, telecom, travel, mobility, ecommerce, or tech startup operations
  • Track records of growing a multi-million USD business portfolio and successfully driving cross departmental projects are preferred
  • At least 2 years of team management experience
  • Fluent spoken and written English. Fluent Chinese is a plus.
  • Bachelor's degree or above
  • Eager to work in small team and fast-paced environment
  • A start-up attitude - highly collaborative with an entrepreneurial, roll-up-your sleeves attitude that's not afraid to work independently when required
  • Globally-minded and comfortable working with people from different cultural background and in different time zones
  • What you'll get?

  • The rare opportunity to be part of building a global travel brand, ensuring its success and evolving it for the future
  • An environment that values honesty, transparency and respect with awesome co-workers globally
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