Global Account Manager (Analytics) - 5629
ION
Hong Kong
6天前

The strategic leader for a client. You set the overall client plan, controlling communication, managing issues, escalations to contracting and overall quality of relationship with a client.

If anything happens with this client, you are aware of it. Any new opportunities uncovered with the client are floated up to the relevant sales owner for them to execute You seek to understand the client in as much detail as possible reads news articles about them, use the product to keep track of deals they’re working on.

This results in you being able to add value to conversations with them and approaching them as a partner, developing a deep relationship with the client, such that you are well connected and able to secure meetings and get information not publicly available.

You think long term strategy you’re focused on renewing existing clients to long term paper, securing total contract growth as well as working with new business to flag new opportunities and where relevant include new products in renewal proposals.

Internally you act as the internal expert on the client, understanding and articulating who’s just been hired / fired, areas client is trying to grow, issues they are facing, aspirations, who they benchmark themselves against, KPIs, etc.

About us : We’re a diverse group of innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments.

More than 40% of the world’s largest companies use our solutions. Founded in 1999, we’ve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world.

  • Over 2,000 of the world’s leading corporations, including 50% of the Fortune 500 and 30% of the world’s central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk.
  • Over 800 of the world’s leading banks and broker-dealers use our electronic trading platforms to operate the world’s financial market infrastructure.
  • Within ION Analytics we help clients find advantage in a world of information overload and fragmented systems. Our business information solutions blend expert journalism and analytics with data to help banks, advisors, investors, law firms and corporations find opportunities in markets ranging from equities and fixed income to infrastructure and private equity.

    On our platform clients can break through silos to originate opportunities, find buyers, and use resources efficiently, and our advanced workflow automation tools cut through the noise to deliver personalized, targeted information that saves time and effort, and drives better decisions.

    With 10,000 employees and offices in more than 40 cities around the globe, ION is a rapidly expanding and dynamic group.At ION, we offer careers that provide many opportunities : To invent.

    To design. To collaborate. To build. To transform businesses and empower people around the world to do more, faster and better than before.

    Imagine what you can do and experience. This is where you can do your best work.Learn more at

    Responsibilities

  • All contract renewals across Dealogic and Acuris products - ensuring client re-signs with long term contract with no downticks
  • Help find and float up opportunities with client to relevant sales owner
  • Responsible for setting the strategy with the client, creating, and keeping up to date the client plan as well as adapting the plan as and when necessary
  • Responsible for growing users of existing products and increasing frequency by which clients use the product
  • Ensures positive NPS. Studies feedback on where we can improve and addresses
  • Creates engagement campaigns aimed at bringing in inactive / infrequent users as well as attracting new users
  • Identify, build, and maintain a solid relationship with senior decision makers in your region
  • Required skills, experience and qualifications

  • You have 8+ years working in an account management role dealing with senior stakeholders (VP-MDs)
  • A demonstrable understanding of capital markets
  • A proven ability to sell enterprise data / technology
  • You have a proven ability to understand external client’s strategy and needs
  • You have demonstrated ability with commercial discussions
  • You have experience in proactively managing client relationships
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