Cigna Direct, our Telemarketing team has been steadily growing as one of the key distribution channels in Cigna. We are looking for a proactive and accountable Operations Officer to join the team.
The job incumbent is responsible to provide a full spectrum of operation, administrative and project support to Cigna Direct so as to enhance the operational effectiveness of the sales channel.
Provide a wide range of administrative and operational support to the Operation and Project team so as to maintain and excel the operational capability of Cigna Direct;
Coordinate regular call center administrative tasks such as timely generation of sales reports, commission report ,preparation of sales data analytics, etc;
Support the Project team for new products launch e.g. participation in working committees, preparation of product’s materials, campaign code setting, conduct User Acceptance Tests (UAT), etc;
Collaborate closely with internal teams such as Sales team, Resourcing team, Training team or Quality Enhancement team on projects or activities to drive continuous improvement and departmental efficiency;
Assist on any ad-hoc administrative tasks and business projects as assigned.
Degree holder in any related discipline (non-degree holder with relevant experience will also be considered);
Attainment of IIQE Paper I, II, III would be an advantage;
A minimum of 3 years’ experience in insurance industry, preferably in medical insurance or healthcare companies with a minimum of 1 year call center experience;
Good command of written and spoken Chinese and English;
Proficient in MS Office including Word, Excel, Powerpoint;
Self-motivated, with positive and growth mindset, able to multi-task and work under tight timelines.