Senior Officer, Operations
Cigna
Kwun Tong, Kowloon, Hong Kong
1天前

Cigna Direct, our Telemarketing team has been steadily growing as one of the key distribution channels in Cigna. We are looking for a proactive and accountable Operations Officer to join the team.

The job incumbent is responsible to provide a full spectrum of operation, administrative and project support to Cigna Direct so as to enhance the operational effectiveness of the sales channel.

Job Responsibilities

  • Provide a wide range of administrative and operational support to the Operation and Project team so as to maintain and excel the operational capability of Cigna Direct;
  • Coordinate regular call center administrative tasks such as timely generation of sales reports, commission report ,preparation of sales data analytics, etc;
  • Support the Project team for new products launch e.g. participation in working committees, preparation of product’s materials, campaign code setting, conduct User Acceptance Tests (UAT), etc;
  • Collaborate closely with internal teams such as Sales team, Resourcing team, Training team or Quality Enhancement team on projects or activities to drive continuous improvement and departmental efficiency;
  • Assist on any ad-hoc administrative tasks and business projects as assigned.

    Job Qualifications

  • Degree holder in any related discipline (non-degree holder with relevant experience will also be considered);
  • Attainment of IIQE Paper I, II, III would be an advantage;
  • A minimum of 3 years’ experience in insurance industry, preferably in medical insurance or healthcare companies with a minimum of 1 year call center experience;
  • Good command of written and spoken Chinese and English;
  • Proficient in MS Office including Word, Excel, Powerpoint;
  • Self-motivated, with positive and growth mindset, able to multi-task and work under tight timelines.

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