Senior Officer, Operations
Kwun Tong, Kowloon, Hong Kong

Cigna Direct, our Telemarketing team has been steadily growing as one of the key distribution channels in Cigna. We are looking for a proactive and accountable Operations Officer to join the team.

The job incumbent is responsible to provide a full spectrum of operation, administrative and project support to Cigna Direct so as to enhance the operational effectiveness of the sales channel.

Job Responsibilities

  • Provide a wide range of administrative and operational support to the Operation and Project team so as to maintain and excel the operational capability of Cigna Direct;
  • Coordinate regular call center administrative tasks such as timely generation of sales reports, commission report ,preparation of sales data analytics, etc;
  • Support the Project team for new products launch e.g. participation in working committees, preparation of product’s materials, campaign code setting, conduct User Acceptance Tests (UAT), etc;
  • Collaborate closely with internal teams such as Sales team, Resourcing team, Training team or Quality Enhancement team on projects or activities to drive continuous improvement and departmental efficiency;
  • Assist on any ad-hoc administrative tasks and business projects as assigned.

    Job Qualifications

  • Degree holder in any related discipline (non-degree holder with relevant experience will also be considered);
  • Attainment of IIQE Paper I, II, III would be an advantage;
  • A minimum of 3 years’ experience in insurance industry, preferably in medical insurance or healthcare companies with a minimum of 1 year call center experience;
  • Good command of written and spoken Chinese and English;
  • Proficient in MS Office including Word, Excel, Powerpoint;
  • Self-motivated, with positive and growth mindset, able to multi-task and work under tight timelines.


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