Senior Specialist, Panel Management - 38605
Field Operations and Panel Recruitment - Hong Kong Quarry Bay, Eastern District
About This Job
Senior Specialist Panel Management team is responsible for managing the panel of 800 families, through which Nielsen provides television viewing data in checking the balance of the panel, supervising the turn over of the panel and respecting panel contractual obligations about-turn over'
s percentage and panel performance.
Supervise a team of recruiters to recruit and engage with panel members
Manage and respond to panel member inquiries
Manage the panel compliance and stability in order to achieve high data quality
Update and maintain an up-to-date database of panel members and generate timely panel statistics and reports
Regularly consolidate and review KPIs to ensure high operational efficiency and effectiveness
Work collaboratively with other departments to support business growth
Deep-dive into any operation issue and drive the resolution
A Little Bit About You
You are highly motivated with good communication and people management skills, a strong listener, empathetic, respectful and professional when dealing with panel members.
Bachelor in Marketing, Business, Economics, Social Sciences, Mathematics, Statistics or equivalent disciplines
3-5 years of working experience in a related field, preferably with knowledge and experience of running a panel for research purpose
Excellent interpersonal skills
Effective at communicating with external and internal departments on data logic, processes and procedures
Solid problem-solving skills, able to perform in-depth root cause analysis and drive towards appropriate long term resolutions
Strong numeric sense and detail-minded
Self-motivated, can work independently but also a good team player
PC skills with programming knowledge / experience
Good command of spoken and written English, Chinese / Mandarin
We’re in tune with what the world is watching, buying, and everything in between. If you can think of it, we’re measuring it.
We sift through the small stuff and piece together big pictures to provide a comprehensive understanding of what’s happening now and what’s coming next for our clients.
Today’s data is tomorrow’s marketplace revelation.
We like to be in the middle of the action. That’s why you can find us at work in over 100 countries. From global industry leaders to small businesses, consumer goods to media companies, we work with them all.
We’re bringing in data 24 / 7 and the possibilities are endless. See what’s next with us at Nielsen : careers.nielsen.com
Job Type : Regular
Primary Location : Quarry Bay , Eastern District
Travel : No