Service Officer
HKT
Hong Kong HK, HK
5天前

Your role

  • Assist in regular reports consolidation and system support in daily operation
  • Assign jobs through operating support system and mobilize staff if required
  • Support and direct field technicians to carry out installation and / or restoration services
  • Answer enquiries from internal customers about order status, field staff working progress and appointment matters
  • Handle appointment enquiry from external customers and follow up appointment cases
  • Coordinate with field supervisor and related parties to arrange urgent site work and joint tests
  • To succeed in this role

  • Form 6 / DSE graduate with 2-3 years’ working experience in related field
  • Good knowledge in voice & broadband services / products, field working procedures and operation systems
  • With knowledge and experience of formal project management methodology will be an advantage
  • Good interpersonal and communication skills with customer-oriented mindset
  • Able to work independently and proactively
  • Good PC knowledge
  • Experience in customer management is preferable
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