Business Function

Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation.

In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibility

Assist section manager to manage day to day activities of the section

Handle and process to complete loan transactions, i.e. disbursement, repayment, rollover in accordance with the establish processing / control procedures, operating Delegation of Authorization (DoA), service standards

Create / delete / maintain details of loans in systems in accordance with approved terms

Handle data input, contribution and maintenance for TransUnion (TU) reporting of loan transactions in accordance with the established processing / control procedures, Guidelines of the Sharing and Use of Consumer Credit Data

Handle and respond to inquiries / requests from internal / external partners / customers on service and loan processing of related matters

Give suggestion for streamlining operational procedures, increasing productivity, enhancing operational control, achieving resource utilization (for surge of volume) by means of Management Tool Kit (MTK) continuously

Adhere, provide guidance to section members and comply with the rules, guidelines and regulatory requirement of the Bank, HKMA, MAS, etc pertaining to the operations, e.

g. AML, Code of Conduct, Information Security

Escalate exceptional / outstanding / suspicious transactions to unit / section manager and other relevant parties where appropriate for necessary action per the Enhanced Incident Escalation / Incident Management Policy

Provide coordination, guidance, coaching and counseling to section members in completing the section’s responsibilities

Requirement

At least 5 years of relevant working experience with at least 1-year experience of people management

Degree holder, or post-secondary education with relevant working experience

Experience of banking operations and practices

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We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.