Operational Key Account Specialist
Kuehne Nagel
Hong Kong, HONG KONG

We take pride in being a leader of our industry by placing our customers first. If you are a strong people manager and cares about providing exemplary levels of service, this role may be the next step in your career development.

Your Role This position is critical for ensuring we provide the highest levels of operational support to our customers, and manage and maintain customer relationships.

You will work towards process improvements with a focus on operational excellence, and support the account owner in implementing new Key Accounts or new business in all verticals.

We are looking for individuals who are customer-focused and solution-oriented. In return, you will gain access to professional development opportunities and international exposure in a team-based environment.

To find out why Kuehne + Nagel is the best place to advance your logistics career, start a conversation with us and click apply today! Your Responsibilities Establish and monitor KPIs and internal data quality for key customersIdentify problem root cause and provide corrective action for problem resolutionMonitor operational processes such as rates administration and handling of quotes, invoices and claims Handle special customer requests and resolve with respective stations or clusters if necessaryCreate and provide various reports as required such as volume, cost analysis, ROISupport new business / project implementations including SOP creation, KPI definition, system solution design, Electronic Data Integration (EDI) etc.

Participate and organise regular performance review meetings for continuous improvement and innovative solutions for key customersAssist in the contract management processes such as credit facility review and account receivable control when required Your Skills and Experiences To be considered, you should have minimum 3 years relevant experience in team or project management in the freight forwarding industry.

Prior exposure to high tech, automotive, industrial or FMCG will be advantageous. You are self-driven and demonstrate strong abilities in problem solving and communicating with stakeholders from diverse backgrounds.

English and Mandarin skills are essential to the success of this role. Good Reasons to Join At Kuehne + Nagel, you get to grow your expertise, shape processes and deliver innovative solutions.

We are continuously building our local and global network and our product portfolio, creating career opportunities in different fields of work worldwide.

As a leader in the logistics industry, we provide a collaborative and IT driven environment where you will work with motivated and customer-centric colleagues across the world.

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