Manager of Operations
Easyship Fulfilment Services Ltd
Hong Kong, Hong Kong

Job description

Easyship is revolutionizing logistics for eCommerce. With our all-in-one cloud based shipping software, businesses of all shapes and sizes have the tools needed to scale globally.

At Easyship we believe in accelerating borderless commerce. We’re proud that a diversity of small business owners, crowdfunding campaigns, and global brands trust Easyship as their gateway to the world.

We envision a frictionless economy where creators can use one platform to ship products to anyone, anywhere. When you grow, we grow.

Tommaso Tamburnotti, Co Founder.

Easyship is building tomorrow’s logistic infrastructure, today. Our team is continuously looking to reach new heights, whether it’s learning about new technologies or improving your own skillset, Easyship is prepared to empower you to grow.

We believe that when we inspire each other, we grow together.

Easyship is recruiting brilliant, curious, and driven individuals to help us scale our innovative technology worldwide. Headquartered in New York with offices in London, Hong Kong, Singapore, Melbourne, Toronto, and Taipei our team is global and growing.

We encourage you to apply if a challenge excites you. If you enjoy the company of talented people. If you would dedicate yourself to a simple mission : to make shipping easy for everyone.

We operate with a global footprint, but we’re still tiny relative to the opportunity ahead, so there is still much to do.

Join us and help put borderless commerce within reach of every entrepreneur.

Position Title : Manager of Operations

Reports to : Head of Logistics

Key Relationships : Operations, Sales & Customer Success, Tech teams, Couriers & Warehouse Partners.

Job Purpose : Easyship is a shipping technology platform that connects sellers and marketplaces to couriers. To support that, we manage a global network of courier, warehouse, and logistics partners offering services for clients worldwide.

We’re looking for a well-rounded candidate with ecommerce shipping, warehousing & fulfilment, and general logistics experience.

Plus a knack for project management to keep these partners operating effectively. The shipping landscape changes fast and challenges are always popping up.

A successful candidate will have the ability to react quickly and independently to these challenges.

Job Responsibilities :

Oversee our global network of 3PL and carrier partners; reporting on performance, troubleshooting issues, and holding partners accountable to service level agreements & KPIs.

Serve as the Operations liaison between Easyship’s clients and our 3PLs & Carriers.

On-board new partners & clients; initiate reviews for compliance with Dangerous Goods and Customs clearance requirements.

Conduct insightful, ad-hoc analyses to investigate ongoing or one-time operational issues. Suggest changes using analytics to support your recommendations.

Actively participate in the implementation of approved changes.

Be responsible for maintaining and updating internal systems and databases on integrated partners.

Be the resident expert on Easyship Courier capabilities and restrictions.


Skills & Personal Qualities :

5+ years of experience working in e-commerce small parcel shipping and logistics; Project management a plus

Ability to manage multiple projects simultaneously and independently

MS Excel skills (Working with large data sets, lookups, and pivots)

Experience working with Asana or other Project Management Software

Confident presentation skills

High proficiency in English (verbal & written)

Nice-to-have :

A bachelor’s degree or master degree in a related field.

IATA Dangerous Goods certification

Benefits :

Competitive compensation package

Company Equity

Gym & Wellness Reimbursement

Generous Vacation Policy

Duvet Day - Perfect for those cold winter days, when you don’t want to escape the warmth of your bed!

Mental Health Day - You deserve a day off! A chance to recharge and enjoy Me Time’.

Flexible working approach

Professional Development

Unlimited Coffee, Drinks & Healthy Snacks

Office PlayStation Games.

As we expand, the potential to work in one of our international offices.

Annual Summit in Hong Kong for you to collaborate with the team

Medical Insurance provided

You will have the opportunity to work with a global team, filled with smart, ambitious and like minded colleagues. We have built an inclusive culture which supports and enables you to grow.

Come and join the Easyship Family!


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