Senior Manager - Network Operations Center
M800
Kowloon Bay, Hong Kong
6天前

Summary

M800 is looking for a Senior Manager in Network Operations Center.

The Senior Manager will be responsible for directing a team of shift engineer to achieve :

The Network Operations team provides 24 hour a day, 7 day a week support.

The team is responsible for proactive monitoring, problem analysis and resolution.

The team is responsible for guarantee the customer SLA and executes the internal / external escalation if required.

The team is the communication bridge between Customer, Sales, Engineer and external vendors.

Essential Job Functions :

  • Provides leadership, training, mentoring, coaching, and direction to our network operations team.
  • From a leadership perspective : Maintains, manages, monitors, and supports the Company's global network infrastructure
  • Manage relationship with outsourced / partners Network Operations Center (NOC)
  • Be accessible as an escalation point for operational issues
  • Requirement :

  • Degree Holder of Engineering with 8+ relevant experiences
  • Knowledge of carrier voice service which include VOIP / SIP, SS7, PRA.
  • Knowledge of IT infrastructure.
  • Knowledge of monitoring tools.
  • Excellent troubleshooting skills and ability to identify and diagnose complex fault conditions.
  • Excellent written and verbal communication skills.
  • Flexibility to work long hours under pressure during system outages.
  • Native Chinese speaking is preferable
  • We offer attractive remuneration, 5-day work week, performance bonus, medical insurance, free lunch to the right candidate.

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