Senior System Support Coordinator
VF Corporation
Office - ASO, Kwun Tong, HKG

Senior System Support Coordinator

Job Ad

This role is to provide systems support, troubleshooting and training for VF supply chain management business systems to internal and external users.

This coordinator will be primarily responsible for owning and closing issues raised by internal brand sourcing teams across geographies including external factories and vendors for VF Asia.

Responsibilities :

SAP 6.5 (acadia) / REVA / FMS (Genesis) system first level support.Responsible for developing and updating Standard Operating Process Documents for new support scenarios.

Conducting training on support SOP for other team members.PSE / MDM / Integration system Support.NGC Purchase Order Management System tech Support including : Shipment ID related troubleshooting with FactoriesTroubleshooting ASN Extract / Label / Carton issues.

Sync issues between JBA / ACADIA / REVA and NGC.Troubleshooting label data synch with Avery DennisonWork with Wipro for Mass Updates / corrections based on business request.

Responsible for supporting multiple brand sourcing teams & their Vendors.Create, manage and close Support tickets within agreed SLA.

Support Asia Vendors / Factories in NGC label software installation / usage.Conduct NGC Training for internal and external users as required.

Support NGC based reporting requirements from business.Maintain / Update SOP for standard issues. Add exceptions as they happen.

Meet / exceed Team Service Level targets On Time execution & Customer Satisfaction.

Requirements :

Bachelor’s degree in Information Technology or related fieldEquivalent years of experience in a substantially similar industry may be considered in lieu of a degree to be determined by the nature of the specific job and the hiring manager’s criteriaOne year of related experience preferredStrong written and oral communication skills

About Us

VF Corporation outfits consumers around the world with its diverse portfolio of iconic lifestyle brands, including Vans®, The North Face®, Timberland®, and Dickies®.

Founded in 1899, VF is one of the world's largest apparel, footwear and accessories companies with socially and environmentally responsible operations spanning numerous geographies, product categories and distribution channels.

VF is committed to delivering innovative products to consumers and creating long-term value for its customers and shareholders.

VF Diversity Vision Statement

VF is committed to creating an inclusive environment that welcomes and values the differences among all of our associates, customers, suppliers and the communities in which we live and conduct business.

The continued success and growth of VF is enhanced through initiatives that promote diversity throughout VF around the world.

VF is an equal employment opportunity / affirmative action employer of minorities, females, protected veterans and the disabled.

VF is committed to providing equal opportunities in employment, and treating our VF associates and VF applicants without discrimination on the basis of their race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, protected veteran status, HIV / AIDS status, or any other legally protected factor.

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