CIB Controls - Program and Business Manager, Vice President
JPMorgan Chase and Co
Kwun Tong, Kowloon, Hong Kong

Job Description

Control Management maintains a strong and consistent control environment through a joint accountability model that align managers with each line of business, function and region to mitigate operational risk.

The team focuses on four areas : Control Design & Expertise, Risks & Controls Identification / Assessment, Issues & Control Deficiencies and Control Governance & Reporting.

There is an exciting opportunity to join the regional Central Controls Office in Hong Kong as a Project Manager on the Controls Initiatives pipeline of projects.

The Central Controls Office is part of the Asia CIB Control Management organization which drives the Controls agenda across the firm in the region in close partnership with regional and global teams including Lines of Business, Operations, Compliance, all Risk functions, Senior Country Business Managers and other Corporate functions.

The successful candidate will be a VP with a proven track record in project delivery, business management, stakeholder management and process improvement, will report into the Central Controls Office Lead and work closely with the global teams as well as senior leaders in the region across Legal, Compliance, Risk, Finance, Audit, HR, Technology, Operations and Business Control Managers.

Program Manager

  • Create a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols
  • Review and analyze program related data (e.g., KRI / KPI) to proactively identify existing and emerging Operational risks and issues to support business-related programs and strategies
  • Engage and partner with control and program colleagues across the firm, business, operations management, legal, compliance, risk, audit, regulators and technology control functions to ensure that responsibilities for delivering on the program deliverables are well understood
  • Regional Project / Program Management, including delivery (where required) for the assigned program or sub-program
  • Maintain a strong project governance structure and process to ensure accurate and timely reporting as well as effective and efficient delivery of the assigned program or sub-program
  • Lead communication strategy throughout the project to ensure all stakeholders are aware of milestones and overall project status (working groups agendas, materials, minutes ensuring clear ownership of actions)
  • Promotes an enhance awareness of Controls programs in the region
  • Support other ad hoc activities outside projects as required
  • Business Manager

  • Drive strategy and growth Act as trusted advisor and counterweight to the Regional Head and their management team Establish business strategy and priorities (in conjunction with Regional Head) Support the communication of strategy, performance and priorities Contribute to strategic initiatives by supporting regional and cross-business partnerships
  • Optimize business performance and planning Lead annual budget process (in conjunction with Planning and Analysis) Ensure optimal resource budgeting and allocation to achieve business priorities (including directs, non-CIB businesses, technology, operations and other indirects) Oversee investment / productivity initiatives across the end-to-end business to achieve multi-year targets
  • Qualifications :

  • Bachelor’s degree or equivalent experience required
  • 10+ years of financial service experience in controls, audit, quality assurance, risk management, or compliance preferred
  • Proficient knowledge of control and risk management concepts with the ability to design, create and evaluate the operational risk and control environment in conjunction with business partners
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio)
  • Skills :

  • Business knowledge - ability to understand the business / knowledge of regulation surrounding business
  • Communication / presentation - excellent written and verbal communication skills with an ability to influence business leaders in a meaningful and actionable manner
  • Networking exceptional interpersonal skills; exceptional collaboration and relationship building skills
  • Work autonomously to affect change - flexible, adaptable to shifting priorities; manages competing priorities to achieve the most effective result and able to work in a fast-paced, results driven environment
  • Process analysis / design acumen ability to understand a process and associated risk to inform control design
  • Problem solving / Analytical skills - solid critical thinking, attention to detail and analytical skills; able to synthesize large amounts of data and formulate appropriate conclusions Understanding root cause / identifying control deficiencies Developing timely and sustainable solutions Analyze metrics for emerging risk
  • Implementation skills Writing Action Plans, Procedures Change Management
  • Ability to make subjective and informed decisions based upon output, influence stakeholders and justify decision making
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