New Venture - Operations Executive
Hong Kong

Do you love food and convenience put together? Then you just might love foodpanda.

foodpanda is the leading, on-demand food delivery company in the region, bringing thousands of your best loved restaurants online into your home or office - fast! We’re all about bringing on the smartest minds as we continue to grow in a fast-moving and agile environment, and hire those who can thrive in a start-up culture.

We are looking for a highly-driven and motivated Operations Executive to join our fast-growing team based here in Hong Kong.

If you are looking for a place where you can gain hands-on experience and create direct impact, then this may be the place for you!

foodpanda is building a new product offering in Hong Kong with a mission to be the leader of the category, in addition to our food delivery core business.

You will be owning the end-to-end onboarding of vendors to our new business service. You will provide comprehensive support and strategic implementation to welcome HK restaurants to a brand new service on our state-of-the-art technology platform.

Role Description

  • Manage the end-to-end onboarding flow of vendors to our new business service ensuring vendors are equipped to serve customers and informed & educated about our technology offering
  • Assist and educate restaurants with foodpanda’s processes and protocols
  • Communicate across multiple internal teams within the organization to coordinate a smooth onboarding experience
  • Manage and track delivery and maintenance / replacement of key equipment to vendors
  • Monitor and closely track onboarding progress through Salesforce CRM
  • Run in-person onboarding / training sessions both in large groups at our office, and individually at vendors own premises
  • Desired Skills and Experience

  • Detail-oriented, self-starter & highly motivated to succeed
  • Ability to multi-task in an organized manner in a fast-paced working environment
  • Operational and process-oriented mindset
  • Able to work effectively in both independent and cross-functional team environment
  • Strong people skills outgoing personality (you must meet our partners and their staff)
  • Excellent communication skills with fluency in both English and Cantonese, both written and spoken
  • Willing to travel around the city Occasionally
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