Senior Manager, Digital Onboarding & Platform Experience
Standard Chartered Bank
Hong Kong, Hong Kong, Asia

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.

This in turn helps us to provide better support to our broad client base. The Role Responsibilities

  • Lead digital customer onboarding products design, customer journey and system workflow
  • Plan and execute pilots and proof of concept on innovative customer onboarding flow and new initiatives
  • Involve in digital related enhancements and be the champion of small to medium scale projects & initiatives
  • Support day to day project activities, be the lead to transform and automat the BAU processes
  • Assist on reporting, demonstration, and presentation for team
  • Assist on market analysis, gather market intel and information, capabilities and customer digital usage
  • On-going liaison with internal teams to monitor, maintain and ensure the service quality and system stability of launched products and services
  • Lead and coordinate incident management and communication to impacted customers
  • Our Ideal Candidate

  • Bachelor Degree or higher qualification
  • 5 years or above working experience in the digital related organization
  • Self-driven individual with strong problem solving and execution skills
  • Team player ability to work with colleagues from various internal departments
  • Collaborative and "can do" attitude
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