Assistant People and Administration Support Manager (Retail) (Ref: 20007680)
The Hong Kong Jockey Club
Hong Kong

The Department

The Customer and International Business Development Division (C&I) is responsible for providing quality wagering experience to local and overseas customers of The Hong Kong Jockey Club.

It operates 88 Race Meetings a year, 33 Simulcasts days, a thrice-weekly Mark 6 Draw, 7X24 Digital Channels, 7X24 Football Betting Services on over 11,000 different leagues per year.

The ultimate aim is to provide an impressive total customer experience leading to sustainable turnover growth in a responsible manner.

With around 100 off-course betting branches and 2 racecourses, Retail and Telebet Services Department is committed to providing quality and efficient service to our customers throughout Hong Kong.

You will :

  • Assist to develop and implement people strategies / initiatives to meet Club’s objectives in Channels
  • Support HR people competency framework assist to identify the right competency of the staff and work with HR / L&D department to identify the right talent.
  • Support line manager to organise recruitment fairs; responsible for the onboarding and departure logistics.

  • Introduce best practices to enhance people experience and liaises with internal / external parties as and when required
  • Deliver high quality departmental HR services which include staff recruitment, staff communication, staff incentive schemes & people administration matters
  • Support line manager to execute the ongoing pandemic logistics and administration matters; such as the compilation of reports on staff’s vaccination status, quarantine and self-isolation requirements.
  • Ensure the work is done efficiently and accurately.

  • Prepare and draft memos and reminders to staff about any departmental updates or change in policy and guidelines.
  • Administer the stock and ordering of the consumables of the department. Be the gatekeeper to ensure the spending is within budget.
  • Collaborate with internal parties to explore cost-saving opportunities.

  • Ensure the compliance of Responsible Gambling Policy (RGP) and all stipulated legal requirements pertaining to wagering, thereby protecting the integrity of the Club’s business.
  • Undertake other duties as assigned by Line Manager
  • You should have :

  • Bachelor degree in any discipline
  • A minimum of 3-5 years' solid experience inoperationsand administration preferably in sizable organizations
  • High initiative and ability to work independently
  • Good business acumen
  • Good interpersonal skills as a team player
  • Good communication skills in both English and Chinese; good command of Putonghua an added advantage
  • Proficiency in MS office applications and Chinese word processing
  • Terms of Employment

    The level of appointment will be commensurate with qualifications and experience.


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