Societe Generale is one of the leading financial services groups in Europe. Based on a diversified and integrated banking model, the Group combines financial solidity and a strategy of sustainable growth.
Description of the Activity of the Team
Providing daily operational and handle technical requests to end-users in a proactive and professional manner
Hong Kong Desktop Support Team, to take ownership of each case in a professional, consistent, and efficient manner.
Providing an optimum service to our clients, commit to the expectation, and maintain customer productivity and satisfaction.
Participating on Desktop related projects.
Base on Priority, resolved cases assigned by Level 1.
Open and update cases on the ticket system, and keep clients well informed.
Monitor and review unassigned requests escalated by Level 1.
Handle Desktop PC / Mobile requests.
Handle Presentation / Video Conference / Town hall Setup requests.
Handle User Relocation requests.
Handle New Hardware & Equipment setup
Log all hardware changes on asset management system.
Keep track of Hardware & Accessories Inventory
Requirement (Qualification / Years of Experience / Skill / Knowledge)
Minimum 2+ years with hands-on experience in a helpdesk or desktop support position.
Strong written and verbal communication skills.
Fluent in English