Desktop Support Engineer
Société Générale
Hong Kong, CN
6天前

Environment

Societe Generale is one of the leading financial services groups in Europe. Based on a diversified and integrated banking model, the Group combines financial solidity and a strategy of sustainable growth.

Description of the Activity of the Team

  • Providing daily operational and handle technical requests to end-users in a proactive and professional manner
  • Hong Kong Desktop Support Team, to take ownership of each case in a professional, consistent, and efficient manner.
  • Providing an optimum service to our clients, commit to the expectation, and maintain customer productivity and satisfaction.
  • Participating on Desktop related projects.
  • Main responsibilities

  • Base on Priority, resolved cases assigned by Level 1.
  • Open and update cases on the ticket system, and keep clients well informed.
  • Monitor and review unassigned requests escalated by Level 1.
  • Handle Desktop PC / Mobile requests.
  • Handle Presentation / Video Conference / Town hall Setup requests.
  • Handle User Relocation requests.
  • Handle New Hardware & Equipment setup
  • Log all hardware changes on asset management system.
  • Keep track of Hardware & Accessories Inventory
  • Profile

    Requirement (Qualification / Years of Experience / Skill / Knowledge)

  • Minimum 2+ years with hands-on experience in a helpdesk or desktop support position.
  • Strong written and verbal communication skills.
  • Fluent in English
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