Product Support Consultant
UiPath
Hong Kong
3天前

Accelerate Human Achievement : that is UiPath's purpose. We are the leader in Robotic Process Automation (RPA), and with over $400 million in funding from top venture capital firms like Sequoia, Capital G (Google), and Accel, we are on an unprecedented trajectory of growth.

With this funding, we have an incredible opportunity to improve the way people work globally. Our award-winning company culture values humility, and leaders who know how to listen.

CEO Daniel Dines’ primary goal was to build a company where he would love to work, and even now, with thousands of employees in tens of countries, that remains our top priority.

We trust and empower our colleagues, and together we make sure we have everything we need to do our best work, from the support of strong leaders to awesome perks and benefits.

Here's what you would be doing at UiPath :

  • Technical point of contact for UiPath software support in pre-sales and post- sales stages
  • In charge of the overall product support for discrepancies / bugs / enhancements / customer education for our Robotic Process Automation software through standard channels email and ticketing tools
  • Help Top customers in China with the technical tickets
  • Onsite Firefighting with Top end Chinese customers (Trouble shooting skills across environments)
  • Regular technical ticket Solving for Chinese customers
  • Feedback to the product team
  • Escalation of bugs to development and Product
  • What you will bring :

  • 8-12 years of technical experience (Development; Technical Support)
  • B.S. in Computer Science / or equivalent degree
  • NET (C# or VB), Java + node based programming is a perfect match
  • Very good communication and customer presentation Skills
  • Fluent written and spoken English
  • Mandarin language is a MUST
  • Escalation Support will be an added advantage
  • Why to work with us?We are offering the possibility to work from home or flexible working hours, a competitive salary package, a Stock Options / Rsu’s Plan and the unique opportunity of working with us to develop state-

    of-the-art robotics technology are just a few of the pluses.We must have caught your attention if you've read so far, so we should talk.

    At UiPath, we value a range of diverse backgrounds experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of race, color, religion, sex, sexual orientation, gender identity and expression, national origin, disability, military and / or veteran status, or any other protected classes.

    At UiPath, we value a range of diverse backgrounds experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of race, color, religion, sex, sexual orientation, gender identity and expression, national origin, disability, military and / or veteran status, or any other protected classes.

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