Improve the operation efficiency by working with the team to ensure quality reporting and provide insights to management and group office, organize formal workshop or events for communication of Services & Operations strategy both internally or externally, provide Services & Operations project portfolio management to management team and centralized monitoring and review on vendor performance
Roles and Responsibilities
Communication and Project Management
Organize strategic workshops and critical communication events for internal and external parties
Oversees Service and Operation Project portfolio, co-ordinates with Business Units and provide periodic Management Updates in the perspective of Project Schedule, Quality, Cost and Risk
Facilitate continuous monitoring of projects after launch and evaluate the benefit realization achievement compared to the target and propose improvement plan to Business Units to achieve KPI
Review and align new project initiatives to company synergy
Solve application and process related problems by creating detail process and system design specifications; and works with other areas across the business units to support a total solution approach
Continuously review performance management framework for all critical Services and Operation vendor services for management review
Propose improvement areas from reports or issue log to local IT, users, and vendors
Benchmark and review vendor services performance with market practices
Identify and investigate deviations from KPI matrix and propose improvement plan to business units, vendor and IT and ensure successful execution
Provide quality reports and business insights to management team and group office
Promotion of BI tools to Business users so that users can have self-help data extraction or analysis and minimize IT data extraction requests
Take initiatives in Report Automation to minimize manual works
University graduate in Business or IT discipline with 6 years’ experience
Experience in Insurance Services and Operations, Insurance Systems, CRM systems, EDW Systems and SDLC cycle
Strong leadership skill
Good communication and presentation skill
Language proficiency, with fluency in Mandarin and / or English is an added advantage
Knowledge of project management, process improvement methodologies will be and added advantage
Attentive to details, strong numeric sense and ability to resolve problems independently
We offer an attractive remuneration package to the successful candidate. Please submit your application by clicking Apply Now for our processing.
All personal information provided by applicant will be treated in strict confidence and used solely for recruitment purposes.
The personal information will be used strictly in accordance with AIA’s personal data policies, a copy of which will be provided upon request.
It is possible that information about the applicant or the applicant’s application will be shared with AIA and its related companies.
AIA will retain all applications for a period of up to 24 months after which the documents will be destroyed.