Account Manager, Hong Kong
Hong Kong, Hong Kong

Job Description

As part of the Client Success team, the Account Manager is responsible for managing, retaining, and growing a portfolio of Meltwater’s clients in Hong Kong.

You will be expected to demonstrate a thorough understanding of Meltwater’s products, and are responsible for driving engagement and adoption through all stages of the client life cycle and renewal process.

What You'll Do :

  • Actively foster and manage the success of a portfolio of Meltwater clients assigned to you
  • Establish a trusted relationship with each client and drive continuous value of our products
  • Improve client engagement and product adoption, and foster enthusiastic, passionate clients
  • Be responsible for customer satisfaction, retention, and expansion of existing accounts to grow revenue
  • Work with the sales teams to onboard and train new clients
  • Conduct client business reviews to track the health of your accounts, while listening to customer feedback and proactively discovering areas of improvement
  • Collaborate with the sales teams to identify upsell and cross sell opportunities to grow overall portfolio size
  • Negotiate and close renewal business with C-Level Executives and decision makers, enabling you to meet or exceed your quota
  • Take ownership of monthly churn / retention and growth targets for your specific client accounts
  • Proactively identify issues that may impact a renewal, and engage all available resources to resolve any knots
  • Track client’s usage of and activity level on our platforms to monitor the health / risk status of your accounts
  • What We Offer :

  • Competitive compensation package, with uncapped monthly commissions and quarterly bonuses!
  • Fast career progression & empowerment in your role and career growth opportunities
  • Flat hierarchy with diverse, high-performance & collaborative teams
  • Global presence & a uniquely Meltwater culture like no other
  • Both flexible work arrangements & vibrant offices with well-stocked pantries
  • Generous vacation leave & work-life balance
  • Monthly Team activities and events
  • Skills & Requirements

  • Fluency in written and spoken English and Cantonese
  • Hold full, unrestricted working rights in Hong Kong
  • Attained Bachelor’s degree (in any specialization)
  • 2 - 5 years of work experience in client servicing / client facing roles, ideally in account management, sales or business development roles
  • Familiar with account management responsibilities such as retention of clients, upselling and cross-selling across your client pool
  • Proven track record of fulfilling and exceeding sales targets
  • Derive great enjoyment being in client servicing roles with a naturally strong customer focus
  • Passionate about building relationships along with excellent interpersonal skills
  • Dealt with complex or escalated customer situations, and able to navigate large organizations and gain executive level buy-in
  • Strong empathy for customers, plus a passion for influencing customer revenue and growth
  • Ability to think outside the box and adopt a solution-oriented approach to solve problems for client
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