A start-up-like FinTech is currently looking for an Incident / Problem / Change Manager to join their IT Operations team.
Define service management policies, enhance corresponding processes and control procedures
Responsible for service management domain (Incident / Change / Problem Management)
Establish Service Level Agreement (SLA) and monitor the performance through regular reporting
Act as escalation and contact point for IT Division for regulatory, operational risk or compliance issues
Setup and manage the IT Operations standards according to the HKMA regulatory
Bachelor degree in Information Technology or related discipline
More than 5-year working experience in IT Operations / Incident and / or Problem Management across Financial Services
Candidates with more experience might be considered as Senior Manager
Thorough understanding of the ITIL Service Framework (Incident, Problem, Release & Event Management.
Creative, innovative and well-organised personnel with strong communication and interpersonal skills
Self-motivated, independent, diligent and able to work under pressure and overtime to execute projects
Excellent command of written and spoken English and Chinese
Five-day work week
If you would like to apply for this role or find out more, please contact Mannie Chiu on +852 2847 9963 or apply online with your latest CV in word format and expected salary.
Kindly note that only shortlisted candidates will be notified.