Incident/ Change/ Problem Manager, Financial Services
Wellesley Associates
Hong Kong, Australia
source : JXT

A start-up-like FinTech is currently looking for an Incident / Problem / Change Manager to join their IT Operations team.

Responsibilities :

  • Define service management policies, enhance corresponding processes and control procedures
  • Responsible for service management domain (Incident / Change / Problem Management)
  • Establish Service Level Agreement (SLA) and monitor the performance through regular reporting
  • Act as escalation and contact point for IT Division for regulatory, operational risk or compliance issues
  • Setup and manage the IT Operations standards according to the HKMA regulatory
  • Requirements :

  • Bachelor degree in Information Technology or related discipline
  • More than 5-year working experience in IT Operations / Incident and / or Problem Management across Financial Services
  • Candidates with more experience might be considered as Senior Manager
  • Thorough understanding of the ITIL Service Framework (Incident, Problem, Release & Event Management.
  • Creative, innovative and well-organised personnel with strong communication and interpersonal skills
  • Self-motivated, independent, diligent and able to work under pressure and overtime to execute projects
  • Excellent command of written and spoken English and Chinese
  • Benefits :

  • Dental insurance
  • Double pay
  • Five-day work week
  • Life insurance
  • Performance bonus
  • If you would like to apply for this role or find out more, please contact Mannie Chiu on +852 2847 9963 or apply online with your latest CV in word format and expected salary.

    Kindly note that only shortlisted candidates will be notified.

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