Card and Loans Telesales Officer
Hang Seng Bank Limited
Mongkok, Hong Kong
5天前

Description

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-

in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Card and Loans Telesales Officer

Customer Contact Centre

Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years.

Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.

We are currently seeking high caliber professionals to join our team as Card and Loans Telesales Officer .

Principal responsibilities

  • To provide professional and all rounded hotline services, handle enquiries and promote unsecured loan products (card, personal loan, etc.
  • proactively via inbound and outbound channels

  • Promote loan / insurance products when customer’s need are being identifies to reach the sales achievement for the department
  • Contribute to the achieving the section’s service and sales objectives
  • Timely response to customer’s feedbacks, drive for service improvement and better customer experience
  • Assist team head to review and allocate the resources so as to optimize the team productivity
  • Identify the potential improvement areas to enhance the work efficiency
  • Coordinate and liaise with relevant parties to ensure smooth implementation of various projects
  • Ensure all processes of the team comply with the internal control standards, group compliance policy and external regulatory requirements
  • Requirements

    Diploma in a related discipline OR other relevant professional qualifications

  • Willing to work on flexi-hours
  • Minimum 3 years of experience in Retails Banking, Call Centre or Telemarketing business
  • Strong sales and customer service orientation, with ability to work under pressure
  • Proficiency in both English and Chinese, with fluency in Putonghua an advantage

    High level of customer centricity mindset with dedication to deliver exceptional quality services for customers

    Candidates with less experience will be considered for the position of Senior Card and Loans Telesales Representative )

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