Mobility Specialist
Aires
Hong Kong
4天前

Aires (www.aires.com) has been providing best-in-class relocation management services for over 30 years and is a recognized industry leader in delivering high quality relocation and assignment management services to leading corporations.

We Have

  • A strong Aires brand consistently ranked among the mobility industry’s highest annual customer-satisfaction scores and a client-retention rate of over 98%
  • An award-winning technology platform, built in-house, that aligns with the future state of Global Mobility
  • A stable organization that has grown organically with our clients - we have experienced 15-20% growth annually
  • We are currently seeking a Mobility Specialist located in our Hong Kong office. This exciting opportunity is in a high growth environment where you will utilize your significant experience to manage international and domestic relocation service delivery for corporate clients.

    Responsibilities :

  • Managing household goods shipments and family services for corporate transferees
  • Providing timely updates to transferees and clients to keep them abreast of issues and solutions
  • Managing updates to the Aires operating system by documenting correspondence and communication
  • Ensuring accurate and expedient billing to clients
  • Coordinating ongoing communication between transferees, the client and Aires staff
  • Making timely decisions to provide a seamless relocation
  • Qualifications :

  • Associates or Bachelor’s degree preferred
  • Minimum one year customer service experience, in a fast-paced and high volume environment, giving top priority to customer satisfaction
  • Comfortable with the use of Mandarin and Cantonese language in business spoken form
  • Exceptional written and verbal communications skills
  • Demonstrated ability to manage multiple competing tasks
  • Self-motivated with strong time management and organizational skills
  • Understands accountability level, including responsibility to deliver results
  • Great computer skills to master our internal systems; experience with MS Office
  • EEO AA M / F / Vet / Disability

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