Manager/Assistant Manager, Customer Service
Hong Kong, HK

Job Description :

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Result Areas

Deliver administrative and customer service to Group Life & Medical clients and various distribution channels for meeting company objectives.

Complete record updating in line with qualified standard within service time frames

Provide support to agents, brokers and peers to resolve problems.

Provide professional advice to help clients to resolve the administrative or operation issues.

Liaise, coordinate and manage clients’ special requests with various departments.

Maintain good customer relationship and provide tailor made service to VIP clients.

Support the handling of customer complaints, by deep driving the root cause and implementing preventive measure to avoid similar situation from recurring

Support to deliver customer service programs or special projects to enhance customer experience and operation efficiency.

Review / redesign process flows to achieve process optimization.

Supervise juniors for problem solving and performance coaching.

Experience & Qualifications

Degree / diploma holder

Around 5-8 years' relevant work experience, preferably in Group Life / Medical operations and services in Life Insurance Industry

3 years supervisory experience is desirable

Lessor experience will be considered for Senior Officer / Officer

Knowledge / Skills

Responsible and attentive to details

Good customer focus and follow-up skills

Mature, independent, outgoing and able to work under pressure

Excellent communication and presentation skills

Strong PC and word processing skills (both English and Chinese)

Excellent command of spoken and written English and Chinese, Putonghua is preferable

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