Kowloon Bay, KowloonGeneral Function : Responsible for successfully leading and managing the Sales Operations department in APeA while maintaining and supporting internal and external customers to ensure the Sales Organization runs effectively, efficiently, and in support of business strategies and objectives.
Emphasis on generating activities that will deliver operational and financial improvement in support of the business strategy.
Principle Duties & Responsibilities : Lead a team consisting of Sales Operations Executives and Senior Sales Operations OfficersResponsible for order management processes and subsequent reporting to meet the business requirementsAccountable for setting, maintaining, and enforcement of accuracy metrics within the departmentInvestigate and communicate analytics surrounding customer satisfactionManage financial budgets in line with departmental expectationsMastery of System Applications to include Oracle, High-
Speed Order Entry (HSOE), Salesforce.com (SFDC), Business Objects (BO), and customer dedicated portalsOversee the implementation and quarterly maintenance of department procedures (SOP’s)Collaborate with cross-
functional teams which will assist in streamlining processes to implement continuous improvement in support of business needsSupervise, coach, and mentor direct reports while adhering to department guidelinesConduct regular 1 : 1 with direct reports, mid-
year, and annual reviews while overseeing subordinate 2nd level reviewsApprove PTO of the team to ensure proper coverage at all timesDevelop employees to aid in building a winning team with clear and sustained successAccountable for communication to executive level management in support of organization and department strategies and objectivesContinuous excellent working relationship with internal and external customers at all levelsDefine training standard to support the hiring of new employeesCollaborate with cross-
functional teams and divisions to manage current processes and identify areas of improvement in cost and quality to support the broader business objectivesEducation & Qualifications : Minimum of an Associate Degree in any related field of study, Bachelor’s Degree preferred, or 8 years’ experience working in a corporate office environment with supervision or managerial responsibilities with an emphasis in order management, customer service, and supply chain backgroundProficiency in Microsoft Suite of Programs (Word, Outlook, PowerPoint) with advanced knowledge in excelExcellent verbal and written communication skills including proper grammar and spelling in both English and Chinese (Mandarin)Exemplary customer service skillsExceptional attendance recordFluency in English and Chinese (Mandarin) is mandatoryWhat you’re getting intoWe’ve got big collaborative spaces for your big ideas, so bring an open mind and leave your suit in the closet.
We all are committed to creating unique and rewarding consumer experiences. Everyone is interested in succeeding for the team, for themselves and for the business.
Cross-functionally and across the company, everyone has common goals and aspires to be their best.You will learn something new or at least look at things differently every day.
There are so many smart and creative people around that you’ll be motivated to pursue the ideal.Team spirit is infectious.
Belkin is an extremely open workplace, where communication is essential. Not every idea will be accepted, but you’ll be asked for your point of view.
Innovation thrives on multiple and varied levels. At Belkin we challenge conventional wisdom and refuse to accept that something cannot be done.
We are committed to diversity. Belkin is an Equal Opportunity and Affirmative Action Employer M / F / D / V. We maintain a drug-
free workplace.All candidates applying for a job in the EMEA region, please review the Applicant Privacy notice HERELocation : Kowloon Bay, Kowloon,