Customer Service Representative
Besteam Personnel Consultancy Limited
Kowloon
6天前

Requirements

Work experience in related field is preferred

Ability to work under pressure

Communicate in English and fluent in Putonghua is a MUST

Customer oriented with a pleasant and outgoing character

Good communication, interpersonal and sales-oriented presentation skill

Able to work independently and in a team

Computer literacy such as MS Office, Excel and Chinese Word Processing

Be ready to work shifts, occasionally on weekends and Public holidays

Immediately available is an advantage

Job Duties :

Attracts potential customers by answering product and service questions; suggesting information about other products and services.

Open customer accounts by recording account information

Maintains customer records by updating account information

Maintains financial accounts by processing customer adjustments

  • Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem, expediting correction or adjustment;
  • following up to ensure resolution

    Contribute to team effort by accomplishing related results as needed

    Perform any ad hoc projects as assigned by superiors

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