(Senior) Manager, Investment Operations
Hong Kong, HK

The Opportunity

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering (Senior) Manager, Investment Operations with the resources to solve critical problems for the future of our business, which is why we need you.

Manulife Investment Management (MIM) is the investment management division of Manulife Financial Corporation. MIM’s diversified group of companies and affiliates provides comprehensive investment management solutions for institutional investors, investment funds and individuals in key markets around the world.

This investment expertise extends across a full range of asset classes including equities, fixed income, derivatives, and alternative investments such as oil & gas, real estates, timber, farmland, as well as asset allocation strategies.

Manulife Investment Management has investment offices across multiple continents Asia, North America and Europe. Manulife Investment Management has more than 100 years of experience managing portfolios for The Manufacturers Life Insurance Company, John Hancock Life Insurance Company, and other major clients and is a leading global investment management group.

Manulife Investment Management Hong Kong (MIM-HK) is the Regional Investment Operations (RIO) in Asia and serves as the hub for Investment Operations in other Asia territories (including Singapore, Malaysia, Vietnam, Philippines, Indonesia, Taiwan, Japan, China and Korea).

The position reports to the Head of Middle Office, Hong Kong

What motivates you?

You obsess about customers, listen, engage and act for their benefit

You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes

You thrive in teams, and enjoy getting things done together

You take ownership and build solutions, focusing on what matters

You do what is right, work with integrity and speak up

You share your humanity, helping us build a diverse and inclusive work environment for everyone

We are looking for someone with :

Bachelor’s degree in Accounting, Finance or Business with 8-10+ years’ experience across investment operations; with at least 5+ years’ direct experience working in a Middle Office Operations environment.

Experience and knowledge of Middle Office / Investment Operations’ policies and procedures, including but not limited to trade management oversight, trade support, corporate actions, pricing and valuations and fund operations.

Experience with oversight of shared service operations and external providers such as fund administrators.

Leadership experience building industry best practice within investment operations preferred.

Strong communication skills. Ability to understand, negotiate and influence business stakeholders.

Encourage and drive changes within a highly dynamic, fluid environment.Comfortable in challenging traditional processes to strive for efficiencies.

Ability to cross leverage skills among the teams around him / her and work collectively to achieve the best possible outcome.

Computer literacy with common PC applications (word, excel, power point). ). VBA knowledge is preferred. Business systems (Bloomberg, Simcorp, Dealgen) experience required.

Strong problem solving skills with the ability to research issues where the resolution is not readily apparent.

Public Holiday Support and morning shift of work is required.

Good team player with strong written and verbal communication skills and the ability to build relationships across multiple levels of the organization.

Proactive / can-do approach and attitude.Thorough attention to detail and accuracy of delivery.

On the job you will :

Provide subject matter expertise and best practice advice to the investment operations teams to support business as usual (BAU) projects and deliverables.

Responsibilities include oversight of trade management and support, settlement, corporate actions, pricing and valuations.

Support post trade processing and resolving escalated trade settlement issues in a timely manner.

Identify workflow, system improvements and work with the team on requirements needed for enhancement.

Manage the relationship with fund managers, custodian banks, brokers, auditors, and internal / external counterparties to monitor the quality of services and ensure market standard practices are in place.

Develop and maintain enhanced procedures and controls within investment operations to ensure consistent high quality services and support to the front office, clients and other business units.

Work with regional and country operations teams to promote best practices and standardization across the Asia region and globally where applicable.

Collaborate with key stakeholders including regional and country investment operations teams, Portfolio Management, Project Management Office, Technology, Product, Portfolio Specialist and Risk and Compliance teams.

Assist in providing leadership and training for Investment Operations staff to build expertise and enhance Investment Operations capabilities.

Participate and / or lead Investment Operations projects, working closely with other offices and / or the Asia Project Management teams where applicable to ensure efficient and effective implementation.

Collaborate with peers, other business units and functions both within Asia and globally.

Support post trade processing and resolving escalated trade settlement issues in a timely manner.

Identify work flow, system improvements and work with the team on requirements needed for enhancement.

Manage the relationship with custodian banks and internal / external counterparties such as brokers to monitor the quality of services and ensure market standard practices are in place.

Our commitment to you

Our mission; to be a part of making Decisions Easier and Lives Better

A leadership team dedicated to your growth and success

A bold ambition and set of goals to be a leader in driving transformation in our industry

Our best. Every day.


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