Senior Officer, Individual Policy Administration
Manulife
Hong Kong
4天前

The opportunity

The customer is the focus of everything we do, and millions of end users rely on our products and service daily. We believe in the value of empowering Senior Officer with the resources to solve critical problems for the future of our business, which is why we need you.

What motivates you?

  • You obsess about customers, listen, engage and act for their benefit.
  • You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
  • You thrive in teams and enjoy getting things done together.
  • You take ownership and build solutions, focusing on what matters.
  • You do what is right, work with integrity and speak up.
  • You share your humanity, helping us build a diverse and inclusive work environment for everyone.
  • What we are looking for :

  • Degree holder with at least 3 - 5 years relevant work experience in the life insurance industry, preferably in Policy Administration
  • LOMA qualification is preferred
  • Excellent customer service and work attitude to follow through on agent / client commitments
  • Good command of English and Chinese
  • Mature, patient and pleasant work manner
  • Quick learner with strong analytical and problem solving skills
  • Self-initiative, flexible and responsible
  • Able to work under pressure and tight timelines
  • Word, Excel and Chinese word-processing skills required
  • Good knowledge of Individual Insurance and processes a definite asset
  • On the job you will :

  • Perform all kind of policy changes of individual insurance policies
  • Be the expertise to handle agent / client special requests and propose value added solutions / alternatives
  • Prepare, consolidate and analyze regular MIS reporting to conclude and give recommendations on improvement areas
  • Develop and implement workflows and procedures for supporting the after-sales services
  • Assist manager to ensure delivery of excellence service quality and professionalism across policy administration team in term of accuracy and efficiency
  • Participate service improvement initiatives as well as various projects to support sales campaigns and enhance digitalization services to meet customer needs
  • Our commitment to you

  • Values-first culture
  • We lead with our Values every day and bring them to life together.

  • Boundless opportunity
  • We create opportunities to learn and grow at every stage of your career.

  • Continuous innovation
  • We invite you to help redefine the future of financial services.

  • Delivering the promise of Diversity, Equity and Inclusion
  • We foster an inclusive workplace where everyone thrives.

  • Championing Corporate Citizenship
  • We build a business that benefits all stakeholders and has a positive social and environmental impact.

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