Customer Service Officer - Commercial Banking
HSBC Group
Kowloon City, Hong Kong
4天前

Job description

Some careers grow faster than others.

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.

Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Through Business Banking our global network offers comprehensive support and services to businesses in the SME market. From expanding overseas to managing the cash and trade flows of an established enterprise, the Business Banking team of Relationship Managers and Product Specialists provides a range of end-to-end solutions designed to help small and large businesses reach their potential.

We are currently seeking a high calibre professional to join our team as a Customer Service Officer.

Principal Responsibilities

  • Support Relationship Managers in delivering efficient and quality service to customers
  • Act as major contact point with customer's support functions to ensure smooth account operations
  • Assist Relationship Managers in handling customers from different business parties and find the right solutions for customers
  • Contact customers to build relationship and respond to enquiries on account or operational matters
  • Liaise with internal departments and provide instructions to concerned parties on account maintenance tasks
  • Prepare monthly performance reports for management and handle daily exception reports
  • Assist Customer Service Manager in dealing with requests and perform general office administrative duties
  • Requirements

  • Customer focused and have strong interpersonal and problem solving skills
  • Good understanding of general banking products and services as well as having sound knowledge in using bank operating systems such as Online Banking System and Customer Relationship Management System
  • Good understanding on credit assessment or operations, approval process, and security documentation is preferred, but not essential
  • Fluent in spoken and written English with knowledge in Putonghua is an advantage
  • Proficient in using Outlook, Microsoft Word, Excel, and PowerPoint
  • Candidate will be assigned to relevant RM team subject to business needs
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