Project Manager (Productivity & Service Quality)
The Bank of East Asia
Hong Kong, Hong Kong

Data Science & Governance Department

Project Manager (Productivity & Service Quality) (Job ID : 3431)


  • To be a team member of Productivity & Service Quality Department
  • To conduct review and identify opportunities for cost efficiency, productivity and service quality improvement, and formulate related project management plans
  • To take ownership of specific initiatives from inception to implementation, solve complex problems and deliver financial results which contribute to the achievement of project assignments
  • To synthesize process improvement initiatives at different stages into executive summaries / briefs / reports
  • To drive measurable improvements by deploying Process Improvement / Lean principles to assigned problems
  • To establish and use quality metrics to drive change and deliver measured improvements
  • To define outputs in the form of gains that can easily be measured and quantified
  • To define project scope, resources requirements and assign responsibilities for project team members
  • Requirements

  • University graduate and / or holder of professional qualification of Banking, TQM, Business Management or a related discipline
  • Minimum of 5 years' relevant experience in process re-engineering or program management experience of which at least 3 years in banking industry
  • Solid experience in managing projects of business process improvement to enhance efficiency and service quality
  • Knowledge of Lean Six Sigma, Six Sigma Green Belt certification or Lean Certification preferred
  • Proven ability to build strong, cohesive partnerships and work effectively with internal clients, such as business / operations / technology departments and other key stakeholders to enhance customer satisfaction
  • Proven ability to prioritize / manage time, quickly understand how a team works, influence and motivate team members and a willingness to tackle new and difficult challenges and manage through ambiguity
  • Excellent analytical, organizational and facilitation skills and able to use slides, graphs and charts to tell the story and show process improvement in highly visible and easily understood visual forms
  • Extroverted, conscientious, achievement oriented, open-minded and positive thinking with strong strategic, analytical and problem solving skills
  • Good command of both spoken and written English and Chinese
  • Candidates with less experience will be considered for the position of Project Officer)

    Please apply online via the BEA Careers website at https : / / / psp / hcmprd / EMPLOYEE / HRMS / c / HRS HRAM.

    HRS APP SCHJOB.GBL?Page HRS APP JBPST&Action UFOCUS Applicant&SiteId 1&JobOpeningId 3431&PostingSeq 1 or by clicking the "Apply Now" button below.

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