Data Science & Governance Department
Project Manager (Productivity & Service Quality) (Job ID : 3431)
Responsibilities
To be a team member of Productivity & Service Quality Department
To conduct review and identify opportunities for cost efficiency, productivity and service quality improvement, and formulate related project management plans
To take ownership of specific initiatives from inception to implementation, solve complex problems and deliver financial results which contribute to the achievement of project assignments
To synthesize process improvement initiatives at different stages into executive summaries / briefs / reports
To drive measurable improvements by deploying Process Improvement / Lean principles to assigned problems
To establish and use quality metrics to drive change and deliver measured improvements
To define outputs in the form of gains that can easily be measured and quantified
To define project scope, resources requirements and assign responsibilities for project team members
Requirements
University graduate and / or holder of professional qualification of Banking, TQM, Business Management or a related discipline
Minimum of 5 years' relevant experience in process re-engineering or program management experience of which at least 3 years in banking industry
Solid experience in managing projects of business process improvement to enhance efficiency and service quality
Knowledge of Lean Six Sigma, Six Sigma Green Belt certification or Lean Certification preferred
Proven ability to build strong, cohesive partnerships and work effectively with internal clients, such as business / operations / technology departments and other key stakeholders to enhance customer satisfaction
Proven ability to prioritize / manage time, quickly understand how a team works, influence and motivate team members and a willingness to tackle new and difficult challenges and manage through ambiguity
Excellent analytical, organizational and facilitation skills and able to use slides, graphs and charts to tell the story and show process improvement in highly visible and easily understood visual forms
Extroverted, conscientious, achievement oriented, open-minded and positive thinking with strong strategic, analytical and problem solving skills
Good command of both spoken and written English and Chinese
Candidates with less experience will be considered for the position of Project Officer)
Please apply online via the BEA Careers website at https : / / careers.hkbea.com / psp / hcmprd / EMPLOYEE / HRMS / c / HRS HRAM.
HRS APP SCHJOB.GBL?Page HRS APP JBPST&Action UFOCUS Applicant&SiteId 1&JobOpeningId 3431&PostingSeq 1 or by clicking the "Apply Now" button below.
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