Senior Officer, Customer Contact Center (Outbound)
Prudential
Hong Kong
6d ago

At Prudential, we understand that success comes from the talent and commitment of our people. Together, we have a shared vision in securing the future of our customers and our communities.

We strive to build a business that you can shape, an inclusive workplace where everyone’s ideas are valued and a culture where we can thrive together.

Our people stay connected and tuned in to what’s happening around us, keeping us ahead of the curve. While focused on the long-term, we look to the future to bring growth, development and benefit to everyone whose lives we touch.

Provide the quality service to our customer in professional way through various outbound activities and programs.

Job responsivities :

  • Communicate and coordinate with relevant parties to obtain and evaluate all relevant information. to response to customers’ enquiries, concerns and requests about insurance products and services by making outbound calls;
  • follow up with insurance consultants if necessary.

  • Ensure all outbound calls in compliance with the regulatory and internal requirements by following operations procedures and to identify and resolve customer dissatisfaction and find out an effective solution to minimize any business risks;
  • assist in improving operational efficiency and organizational effectiveness.

  • Proactively build long term trust with customers by showing empathy and maintain customer loyalty through the outbound activities (i.
  • e. surrender / premium holiday conservation).

    Job requirements :

  • University graduate
  • 5 years of experience in Customer Service / Call Centre experience
  • IIQE license will be an advantage
  • Good written / spoken English / Chinese (including Mandarin)
  • Microsoft Office
  • Good written / spoken English / Chinese (including Mandarin)
  • Microsoft Office
  • Customer focused
  • Highly organized and able to meet tight deadline
  • Able to adapt to changes and work under pressure
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