IT Help Desk (Part-Time)
Hong Kong, HK

Your Delivery :

  • Serve as the first point of contact for employees seeking technical assistance
  • Set up IT equipment for office (PCs, Macs, printers, network, VPN, firewall, video conference equipment, software, mobile phones, desktop phone system)
  • Troubleshoot common IT issues - isolate problem and fix
  • Resourceful in identifying outside 3rd party help for escalated issues
  • Handle procurement paperwork
  • Log activities clearly in ticketing system
  • Keep clear and accurate record of our inventory
  • Communicate clearly with other employees; proactively set expectations
  • Document frequently asked questions in our knowledge base
  • Our Request :

  • Proven experience as a help desk or other customer support role
  • Highly-organized (above average aptitude a MUST)
  • Good working experience with common office IT solutions (PCs, Macs, printers, network / VPN, video conference equipment, Zoom, G Suite, Microsoft Office)
  • Ability to diagnose and common technical issues
  • Proficiency in English
  • Excellent communication skills
  • Customer-oriented and cool-tempered
  • Note to Partner :

  • You will be joining the team as a Part-Timer, however, there will be the opportunity of turning Full-Time after 6 months.
  • GOGOX is the first on-demand logistics and transportation platform in Asia. As a pioneer among tech and logistics startups, we transform the logistics industry, by making use of the trending sharing economy concept and embracing the beauty of simplicity and efficiency.

    Over the years, GOGOX has expanded its business from Hong Kong to Singapore, South Korea, Mainland China, Taiwan and India and will continue to expand globally.

    If you share our vision and enjoy working in a creative, innovative and fun environment, apply to join our team and start your GOGOVanture today.

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