Senior RBWM Global Standards Manager
Hang Seng Bank Limited
Mongkok, Hong Kong


A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.

We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Senior RBWM Global Standards Manager

RBWM Global Standards / RBWM COO

We are currently seeking a high caliber professional to join our department as Senior RBWM Global Standards Manager to manage the Customer Due Diligence (CDD) team and special Financial Crime Risk and regulatory projects that supports Retail Banking Wealth Management COO Office.

Principal responsibilities :

  • Reports to the Retail Banking Wealth Management (RBWM) Global Standards (GS) Lead in support of the implementation of the Customer Due Diligence (CDD) and special Financial Crime Risk or regulatory projects to HASE RBWM and RBWM units of other HASE entities i.
  • e. HASE China and HASE Macau so as to ensure adherence to Group’s requirements on financial crime risk and controls and the highest standards being deployed at HASE.

  • Works independently as the Senior Project Manager of designated CDD, special Financial Crime Risk and regulatory projects e.
  • g. CDD deployment and process streamlining to lead and drive HASE business units and relevant stakeholders ensuring proper implementation within the timeline as set out by the Group.

  • Communicates closely with Business Units and Functions to gain their support on CDD GS Programmes and provides regular updates to ensure timely and insightful views on the progress to management.
  • Collaborates with relevant stakeholders at Group, Regional, HSBC HK and internal stakeholders like RBWM Business Units, cross LoBs and Functions (e.
  • g. Legal, Regulatory Compliance, Compliance, Transformation, Service Delivery, etc.) of HASE to ensure all the deliverables are achieved smoothly within scheduled timelines and provide quality assurance upon implementation.

  • Performs people management responsibility for the RBWM GS CDD team, which includes managing, leading, and coaching the team to deliver the GS / CDD initiatives, conducing career conversations, providing career development guidance and regular performance feedback.
  • Handles Financial Crime Risk (FCR), Anti-Money Laundering (AML) and regulatory change projects relating to CDD.
  • Participates in understanding business problems, identifying solutions, and responsible for deployment.
  • Manages audit and regulatory reviews, including internal audit, external regulatory inquiries, external audit and internal compliance testing in relating to FCR, AML and CDD.
  • Requirements :

  • University Graduate in Banking and Finance or related discipline.
  • Seasoned financial services professional with at least 10 years’ experience in project management, people management, team management, regulatory, compliance and operational risk related fields.
  • Effective problem solving skills and ability to multi-task in meeting business demands with tight deadline.
  • Strong risk and control mindset working with Operations by identifying risk in the operational process and working with teams and stakeholders in mitigating the risk.
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes.
  • Strong attention to detail.
  • Excellent leadership skills.
  • Good communication and influencing skills.
  • High proficiency in English, Chinese and Putonghua.
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