Technical Analyst
Hong Kong

Feedzai is the market leader in managing financial risk with AI. We’re coding the future of commerce with today’s most advanced risk management platform powered by big data and machine learning.

Founded and developed by data scientists and aerospace engineers, Feedzai has one mission : to make banking and commerce safe.

The world’s largest banks, processors, and retailers use Feedzai’s fraud prevention and anti-money laundering products to manage risk, while improving customer experience.

The Customer Success team ensures our global customers achieve their business goals using our product. You will be able to interact with and meet many people from widely different cultures around the world and understand the business like few others.

You will be able to say you protect people on a daily basis. You will be challenged with new technology, new processes, and new mindsets and will be asked to contribute to ensure continuous improvement.

Come and change the world with us.

The Tech Solutions group within Customer Success is responsible for taking the Feedzai products and pre-packaged solutions and, through configuration and extension, help our clients integrate them with their systems and achieve all the functionality they need.

Our Technical Analysts work to understand how users interact with the platform and from there configure APIs, screens, and automations to deliver the necessary functionality for each specific client.

In parallel, from the technical perspective it is also necessary to understand how the different components / technologies are being used (Cassandra, RabbitMQ, Zookeeper, Ansible, Docker, Spark, and others) in the Feedzai architecture and how information flows, and then configure, build and extend to make sure all the pieces fit .

This could include creating ansible tasks to make the deployment of a component have zero downtime, SQL scripts to create new custom data elements for client customizations, change property files to configure new screens / fraud detection rules / deployment properties.

Given that Feedzai deployments are typically business critical, with high availability and high performance requirements, Tech Solutions team members will also be involved in the support and troubleshooting of the client implementations.

In addition to the contributions to projects, part of the engineers’ time is also reserved to contribute to the internal Customer Success community, creating or improving reusable components such as Java API services, Ansible playbooks, build pipelines, test harnesses, or Docker images.


  • Configure Feedzai’s products, software builds, and installations through property files or scripts for client specific functionalities
  • Screen layout (through configuration)
  • API schemas
  • Fraud detection components
  • Deployment scripts
  • Integrate software components into a fully functional software system
  • Troubleshoot, debug and upgrade existing systems
  • Deploy and support systems in production
  • Comply with best practices and industry standards
  • Qualifications

  • Bachelor's or higher degree in a technical discipline, or equivalent work experience
  • Hands on experience with SQL
  • Ability to learn, investigate problems - e.g. if documentation is not available, can you experiment, look for similar problems in other implementations and try possible solutions others have applied before?
  • Knowledge of Ansible, Zookeeper, RabbitMQ, Cassandra is a plus
  • Some experience with Docker, Maven, Git
  • Experience in Java software development is a plus
  • Good english communication skills, both verbal and written
  • Feedzai is an equal opportunity Employer

    Feedzai does not accept unsolicited resumes from recruiters or employment agencies



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