Process Planning & Management Professional
China Construction Bank (Asia) Corporation Limited
Hong Kong
4天前

Main Responsibilities :

  • Assist business stakeholders / branches to prepare User Requirements documents together with business analysis on the feasibility of the initiatives
  • Act as a bridge between Fintech Division, business and end users to ensure smooth system implementation
  • Design business operation flows in a cost-effective manner and with appropriate control measures to meet internal / external compliance requirements and minimize operational risks
  • Establish detailed User Acceptance Test plans and test scripts / procedures; conduct testing for branches / joint testing with non-branch end users
  • Prepare procedural write-up, documentations, system operation guidelines and business supporting tools (e.g. customer forms, samples sales scripts etc.
  • and draft procedures manuals

  • Arrange process change deployment by preparing Operational Circular, obtaining approval, delivering user briefing and conducting post-launch health checking as well as post-implementation review.
  • Conduct formal user training on process related areas before major product / system roll out, and maintain qualified trainer accreditation from Human Resources
  • Provide production supports including but not limited to answering post-launch user enquiries when necessary, parameter maintenance for application systems, investigation and assistance in solution formulation for process or system related incident / customer complaint DisplayQualifications("- Degree holder or above in Business Administration / Finance / Computer Engineering and other related disciplines
  • Minimum 2 years relevant experience in banking or financial industry
  • Hands-on experience in business analysis / operations and methodology in financial institution / banking operations in either front or back office / UAT and system support
  • Strong knowledge of personal / commercial Lending products, and related regulatory requirements
  • Experience in e-Channels will be an advantage
  • Proficiency in both written and spoken English and Chinese (including Mandarin)
  • Experience in procedural manual writing is an advantage
  • Meticulous at work, good analytical and logical thinking skills with strong PC knowledge
  • Good negotiation, communication and interpersonal skills
  • Customer-oriented and willing to work overtime Requirements : - Degree holder or above in Business Administration / Finance / Computer Engineering and other related disciplines
  • Minimum 2 years relevant experience in banking or financial industry
  • Hands-on experience in business analysis / operations and methodology in financial institution / banking operations in either front or back office / UAT and system support
  • Strong knowledge of personal / commercial Lending products, and related regulatory requirements
  • Experience in e-Channels will be an advantage
  • Proficiency in both written and spoken English and Chinese (including Mandarin)
  • Experience in procedural manual writing is an advantage
  • Meticulous at work, good analytical and logical thinking skills with strong PC knowledge
  • Good negotiation, communication and interpersonal skills
  • Customer-oriented and willing to work overtime
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